With a stay at Watal Tulum Hotel in Tulum (Zama), you'll be a 3-minute drive from Tulum National Park and 10 minutes from Tulum Mayan Ruins. .This hotel is 3.4 mi (5.5 km) from Tulum Beach and 11.8 mi (18.9 km) from Xel-Há Park.
What's nearby
Tulum National Park - 19 min walk - 1.6 km
Las Palmas Public Beach - 9 min drive - 5.0 km
Tulum Mayan Ruins - 10 min drive - 5.2 km
Tulum Beach - 12 min drive - 5.5 km
Playa Paraiso - 14 min drive - 5.9 km
Getting around
Tulum Intl. Airport (TQO) - 47 min drive
Restaurants
Mercado Tulum - 18 min walk
Rossina Cafe - 10 min walk
La Parrillada Tulum - 15 min walk
Pescaderia Estrada - 12 min walk
Safari Comedor Zama - 8 min walk
About this property
Watal Tulum Hotel
Hotel with free valet parking, near Tulum National Park
Watal Tulum Hotel offers 45 air-conditioned accommodations with safes and complimentary newspapers. Smart televisions are featured in guestrooms.
Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 45 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have showers and complimentary toiletries. Conveniences include safes and complimentary newspapers, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Watal Tulum Hotel has a restaurant on site.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and public transport
Free self-parking on site
Free valet parking on site
On-site parking includes off-street options
Return airport shuttle (surcharge)
Food and drink
1 restaurant and 1 coffee shop/cafe
1 bar
Things to do
Outdoor pool
Family friendly
Outdoor pool
Conveniences
Front-desk safe
Guest services
24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Outdoors
Garden
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Step-free path to entrance
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Blackout drapes/curtains
Bathroom
Free toiletries
Shampoo
Shower
Soap
Toilet paper
Towels
Entertainment
Smart TV
Food and drink
Free bottled water
More
Free newspapers
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Optional extras
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
We should mention
This property does not have elevators
Pool access available from 7:00 AM to 9:00 PM
Property is also known as
Watal Tulum Hotel Hotel
Watal Tulum Hotel Tulum
Watal Tulum Hotel Hotel Tulum
Watal Tulum Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 27 out of 50 reviews" "
10 - Excellent
27
Rating 8 - Good. 13 out of 50 reviews" "
8 - Good
13
Rating 6 - Okay. 4 out of 50 reviews" "
6 - Okay
4
Rating 4 - Poor. 1 out of 50 reviews" "
4 - Poor
1
Rating 2 - Terrible. 5 out of 50 reviews" "
2 - Terrible
5
8.8/10
Cleanliness
9.0/10
Staff & service
7.2/10
Amenities
8.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
4/10 Poor
Waqar
Travelled with family
11 Oct 2022
Disliked: Cleanliness, staff & service, amenities
There is no fresh water at this hotel, all the water coming out of the taps, sink, and shower is salt water which destroys your skin
This hotel did not have complimentary water and charged 150 pesos per 500ML bottle.
Absolutely terrible considering there is no fresh water coming out of any of the taps. There were also an insane amount of mosquitos and other bugs inside the unit.
On a positive note, the furniture and aesthetic of the room were very nice.
The stay was amazing top to bottom. From the clean spacious room to the view over looking the pool. There’s a cleaning lady that comes in every morning to keep everything clean. The receptionist was super nice and called a cab for us everytime we went out. Would highly recommend this place as it’s in the perfect area if you want to travel to the beach or go to the city
Our room was 303(-A). We had our own swimming pool at the top, the place is clean and large. To us, the location was fine, our tours picked us right at the hotel_when it was “Mexico Kan Tours” or at a supermarket called “Super Aki”, when “Sat Mexico tours” took care of it. It’s only 10min away from Watal, by car (200 pesos with a taxi). Watal is connected to another hotel, “Copal Tulum”, they face each other. This is where the two main restaurants are. Japanese at the top or European/ Mexican in the bottom. The food is really delicious.
Hitiata
Stayed 3 nights in Jul 2022
2/10 Terrible
Gloria
9 July 2022
Gloria
Stayed 3 nights in Jul 2022
8/10 Good
Victoria
Travelled with family
21 June 2022
Liked: Cleanliness, staff & service
Our stay was good we stayed for 3 nights. We found it odd that the toilet would not flush at times and then randomly would start working but we stayed in an apartment and it was great. The apartment was very spacious and provided mostly everything.
I stayed at the Watal hotel for 3 days on a solo trip. I had an apartment room with kitchen and dining area on the first floor with a patio that includes a private pool and full access to the main pool. All rooms are very spacious & they have security at the front of the hotel mostly 24/7 that has a key code to enter. I loved my apartment room & having full access to the sister hotel Copal amenities. I loved the layout of the whole apartment especially the bedroom. Front desk is mainly there and you can access them by going there or through WhatsApp. I had a few issues such as … since it’s in the jungle it gets very hot & humid if you don’t have the fan and/or ac on at all times. The shower pressure for hot is very weak but it’s get hot. The bathroom didn’t have a bright light on top of the mirror so it’s hard to take pictures in there. There was also a raw sewage smell coming from the toilet on my last two days that was very strong. The shower floor didn’t look that clean/new to me so, I wore flip flops when showering. The private pool only has one temperature which is cold and the patio chairs were dirty. The Wi-Fi is very slow on iPhones but good for the most part when using tv to watch Netflix, YouTube etc. It was hard sometimes to ask questions/information due to majority of the hotel speaks only Spanish & the one person that does speak English he would mostly redirect me to the sister company Copal hotel for further assistance. My stay was good for the most part.
Verified traveller
Stayed 3 nights in May 2022
10/10 Excellent
Verified traveller
Travelled with group
5 Apr 2022
Liked: Cleanliness, room comfort
Amazing hotel, excellent friendly staff
I stayed here for 3 nights and from start to finish had a lovely stay. The staff were very friendly and helpful, (especially Ismael and Andres). The room was clean, there was an issue with the toilet but they fixed it immediately. We also got use of the hotel opposite (Copal) which had a lovely pool area and excellent restaurant which served a great breakfast, lunch and dinner. The location is in a good spot in the town, having a rental car is useful in Tulum in general. Overall I can’t fault anything about this hotel and would love to return. Massive thank you to the staff for making our stay so amazing
DO NOT GO TO THIS HOTEL This was the absolute worst hotel I have ever stayed at!! I travel lots. The room I had was an adjoining and the door was paper thin. I asked hospitality TWICE to mention it to their guests AFTER I banged in the door because of their excess noise. Once at 2am.
Woke me up!!
My room wasn’t cleaned for a few days. I asked hospitality about this and again nothing. Four times I reached out and each time I got an automated msg telling me their operating hours. Never once did they address any of the issues. Then I went to the front desk. They had me leave my keys so the room could be cleaned. I went out. Came back. Again no cleaning. I had no clean towels left and no toilet paper. Terrible. They didn’t even offer a cup of coffee. I know it was a boutique hotel but come on!!! I was totally ignored. Then went to Expedia with it and they were also ignored.
DO NOT EVER BOOK A HOTEL THAT SAYS NON REFUNDABLE!!! How can you give poor service AND not refund honest ppl?? I left three days early and never got a red cent. I’m out $330!!
Expedia gave me a $100 coupon (with lots of restrictions) This my friends is greed in the best form. Shame on Expedia for dealing with such a poor hotel. PLEASE BE WARE!!!!
ROSE
Stayed 6 nights in Feb 2022
10/10 Excellent
Cathryn
Travelled with partner, Travelled with group
8 Mar 2022
Liked: Cleanliness, amenities
Had an amazing stay at Watal. Wasn’t sure what to expect at first, but we ended up loving it.
The property is close to an unsafe area. This should be mentioned online that a taxi is recommended from the bus terminal.
Check in was late.
The bikes provided for an overpriced cost were death traps- my brakes didn’t work. I asked for refund, which they couldn’t help with.
Construction noise until midnight
Buena ubicación, apartamento muy cómodo y lindo con lo necesario.
Andrea
Stayed 1 night in Jan 2022
10/10 Excellent
Hannah
Travelled with family
21 Jan 2022
Liked: Cleanliness, room comfort
Loved it! Home for a week!
Great place…. The property is beautiful it was quiet, and our room felt like home for a week. Full kitchen except coffee filters and hand towels we had what we needed for meals in room. Good location out of town but not far. We rented bikes and locked, them up our front… riding to town or the beach every day.
Hannah
Stayed 4 nights in Jan 2022
10/10 Excellent
Juan
Travelled with group
15 Jan 2022
Liked: Cleanliness, room comfort
Nice !
Great Hotel, great location. The property near plenty of restaurants and very close to the beach. I’ll recommend this hotel
The building is new and has very nice architecture. The rooms are so pretty and well equipped. I reserved the room with the terrace & private pool and it was so relaxing. The check-in was a bit slow but other than that everything was great.
Luis
Stayed 1 night in Dec 2021
10/10 Excellent
Jurgis
14 Dec 2021
Liked: Cleanliness, room comfort
Great value for the price
Great hotel, especially for it’s value. Nice and tidy rooms. It has a small gym and pool and we were allowed to use facilities of it’s sister hotel. The area around the hotel is still being developed, but with a rental car you can easily get around. All in all, a great choice for Tulum.