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Novotel Citygate Hong Kong

4.0 star property

Photo gallery for Novotel Citygate Hong Kong

City view
Seasonal outdoor pool
Minibar, in-room safe, desk, blackout curtains
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Free airport shuttle
  • Gym
  • Pool
  • Room service

Explore the area

Map
51 Man Tung Road, Tung Chung, 0
  • Tung Chung New Development Ferry Pier
    ‪8 min walk‬
  • Citygate Outlets
    ‪9 min walk‬
  • Ngong Ping Cable Car Tung Chung Station
    ‪14 min walk‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪8 min drive‬

Room options

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive)

  • 57 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 Queen Bed (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible

  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room, 2 Single Beds (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

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About the area

Tung Chung

Located in Tung Chung, Novotel Citygate Hong Kong is connected to a shopping center, a 1-minute drive from Citygate Outlets and 7 minutes from AsiaWorld-Expo. .This hotel is 9.3 mi (15 km) from Discovery Bay Golf Club and 9.4 mi (15.2 km) from Hong Kong Disneyland® Resort.

What's nearby

  • Tung Chung New Development Ferry Pier - 8 min walk
  • Citygate Outlets - 9 min walk
  • Tung Chung Fort - 5 min drive
  • AsiaWorld-Expo - 7 min drive
  • Ngong Ping 360 - 25 min drive

Getting around

  • Hong Kong Tung Chung Station - 13 min walk
  • Butterfly Station - 13 min drive
  • Hong Kong International Airport (HKG) - 8 min drive

Restaurants

  • ‪Tasty Congee & Noodle Wantun Shop - ‬15 min walk
  • ‪星巴克 - ‬8 min walk
  • ‪太平洋咖啡 - ‬10 min walk
  • ‪Outback Steakhouse - ‬15 min walk
  • ‪Jasmine 八月花 - ‬15 min walk

About this property

Novotel Citygate Hong Kong

Mountain Tung Chung hotel connected to a shopping center, steps from Citygate Outlets
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the 440 guestrooms featuring minibars and LCD televisions. Complimentary wired internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Essence, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10 AM and on weekends from 6:30 AM to 11 AM for a fee.
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tung Chung? This hotel has 4790 square feet (445 square meters) of space consisting of conference space and 7 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 11 AM.
Essence - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Olea - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open daily.
Andante - This bar specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 6 AM to 11:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10 AM on weekdays and 6:30 AM–11 AM on weekends: HKD 140-206.8 for adults and HKD 103.4-103.4 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Essence
  • Olea
  • Andante

Things to do

  • Children's pool
  • Fitness centre
  • Seasonal outdoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Conference space (4790 square feet)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Lift door width (centimetres): 102
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 40-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 1 to March 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for HKD 550.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: HKD 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults, and HKD 103.4 to 103.4 for children
  • Self parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The seasonal pool will be open from March to October
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Novotel Citygate Hong Kong Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 471 out of 1008 reviews
Rating 8 - Good. 368 out of 1008 reviews
Rating 6 - Okay. 98 out of 1008 reviews
Rating 4 - Poor. 45 out of 1008 reviews
Rating 2 - Terrible. 26 out of 1008 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well placed for Hong Kong Airport and connects well with the large Citygate shopping mall and the MTR. It provides a useful courtesy bus to the airport. Bus connections to Lantau Island are good and also to the big buddha cable car nearby. We had a room with a great view. The chap on reception on check in was very helpful and welcomed us back as we have stayed at the hotel before.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hue

Stayed 1 night in Nov 2024

10/10 Excellent

Virginia ml

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Ramesh Chandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Emma Victoria

Stayed 3 nights in Nov 2024

8/10 Good

Shirley

Travelled with family
Liked: Staff & service
A good hotel near airport
We stayed for 6 nights. During the first 3 nights, room and toilet was clean. But on 4th ,5th , 6th nights the toilet was smelly. They did not clean well. They do give complimentary drinking water anytime you ask. Convenient for few days stay if you like shopping in the outlet stores. Very far from TST.
Stayed 6 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location for shopping and Ngong Ping
We stayed there for 2 nights and love the location (right at the citygate mall) near disneyland and ngong ping. The only downside is the hotel feels very old and dated and the breakfast spread is very limited. Would recommend giving the breakfast a miss. We love the complimentary shuttle bus service to the airport.
Stayed 1 night in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Good receptionists
Stayed 1 night in Nov 2024

10/10 Excellent

Erich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attached to a huge shopping centre. In a high density apartment area but with great green walking paths. Within 10 minutes from the airport with a free shuttle. Also only a $36HK taxi ride to the cruise port. The main restaurant has a decent buffet for breakfast and supper. Staff very friendly and helpful. Hotel common areas and rooms are super clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

Yuen Ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Shelly

Liked: Property conditions & facilities
Great
Stayed 2 nights in Nov 2024

10/10 Excellent

Saphir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for an overnight on Lantau island, perfect for visiting Tian Tan Buddha and Disneyland with the subway station and the cable car just 5 min from the hotel. Very friendly staff.
Stayed 2 nights in Nov 2024

6/10 Okay

Nigel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Novotel Tung Chung,old rooms
Novotel Tung Chung is a great location and loads of shops/restaurants nearby as well as easy access to MTR and airport.Hotel shuttle bus driver from the airport on the 6th Nov really nice and helpful. Disappointed with the room,looks like it had it been renovated since the hotel opened. Furniture tatty and stains on the carpet and very dated concept.
Stayed 2 nights in Nov 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view from our room (20th floor). The closeness of the gondola (5 minute walk) to get up to the Big Buddha! Only a 15 minute Uber ride to Disneyland. Hotel shuttle to the airport. Huge shopping mall attached to the hotel with plenty of dining options. Great place to finish up a trip to Hong Kong!!
Stayed 2 nights in Nov 2024

10/10 Excellent

monnie

Liked: Cleanliness, staff & service, property conditions & facilities
the best hotel near airport with walking distant to outlet and dine, in face it was attached .only stayed one night while connecting flight for the next day this hotel offered what I needed
Stayed 1 night in Oct 2024

10/10 Excellent

Xiaomei

Stayed 1 night in Oct 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, the breakfast buffet was not up to the standard we had expected. We'd particularly like to note that the people at reception were excellent.
Stayed 2 nights in Oct 2024

8/10 Good

JUNGHWAN

Liked: Cleanliness, staff & service
The location is perfect who wants to have a quiet place. There is a big shopping mall next to the hotel, you can shopping and dining.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ernesto

Stayed 1 night in Oct 2024

8/10 Good

Jesse

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
It's a very nice hotel. Only thing is, it's getting old. And some part was not perfectly maintained.
Stayed 1 night in Oct 2024

8/10 Good

VINCENT

Stayed 2 nights in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for pre-flight stay.
The service staff at reception and the premium lounge were excellent! They were highly proficient in Chinese, English and even Japanese and very friendly. The Citygate outlets shopping mall offered many places to shop and eat and to simply pass the time. I thoroughly enjoyed my stay in this hotel for my pre-flight stay. Highly recommended.
Stayed 1 night in Oct 2024

4/10 Poor

William

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad Check-in
A message from the hotel promised, if I check-in on line with an estimated time of arrival, that I would have an enhanced check-in experience and room keys ready on arrival. I checked in on line, but I did not get my room keys on arrival (more like 20 minutes later) and I had a terrible check-in experience. Would not be going to a Novotel anytime soon, even though the Sofitel brand, from the same Accor Hotels, is one of my favorite hotel brands. That said, the hotel was very clean, the bed was comfortable, and it was pretty quiet once I was inside the room. If not for the ngative check-in experience, this may be an acceptable airport hotel.
Stayed 1 night in Oct 2024

8/10 Good

Hing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

POH PHENG

Stayed 3 nights in Aug 2024