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Carlton

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Carlton

Front of property
City view
Junior Suite, City View
Presidential Suite, City View
Lobby sitting area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Gym
    Gym
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available

Explore the area

Map
Plaza Federico Moyua, 2, Bilbao, PV, 48009
  • Ensanche
    1 min walk
  • Plaza Moyua
    1 min walk
  • Gran Casino Bilbao
    5 min walk
  • Bilbao (BIO)
    20 min drive

Room options

View all photos for Superior Double Room, City View

Superior Double Room, City View

Superior Double Room, City View

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room Single Use, City View

Superior Double Room Single Use, City View

Superior Double Room Single Use, City View

  • 35 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

View all photos for Junior Suite, City View

Junior Suite, City View

Junior Suite, City View

  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Single Use

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use

  • 25 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

Standard Room

Standard Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite, City View

Presidential Suite, City View

Presidential Suite, City View

  • 275 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the area

Bilbao

A stay at Carlton places you in the heart of Bilbao, within a 15-minute walk of Guggenheim Museum Bilbao and San Mames Stadium. .This luxury hotel is 11.4 mi (18.3 km) from Port of Bilbao and 0.1 mi (0.1 km) from Ensanche.

What's nearby

  • Plaza Moyua - 1 min walk - 0.2 km
  • Guggenheim Museum Bilbao - 10 min walk - 0.9 km
  • Euskalduna Conference Centre and Concert Hall - 13 min walk - 1.2 km
  • Plaza Nueva - 14 min walk - 1.3 km
  • San Mames Stadium - 15 min walk - 1.3 km

Getting around

  • Moyua Station - 1 min walk
  • Bilbao (YJI-Bilbao-Abando Train Station) - 8 min walk
  • Bilbao Airport (BIO) - 20 min drive

Restaurants

  • ‪Metro Moyua - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Bar el Globo - ‬4 min walk
  • ‪La Viña del Ensanche - ‬3 min walk
  • ‪Bar Gure - ‬2 min walk

About this property

Carlton

Luxury Bilbao hotel in Bilbao City Centre with a fitness center
Carlton offers 142 air-conditioned accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a steam room and a fitness center.
Make yourself at home in one of the 142 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms feature bathtubs or showers, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a steam room and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and shopping on site.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Carlton, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 8 AM to 11 AM for a fee.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 12 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 8 AM and 11 AM.
Carlton - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Secured covered self parking on site (EUR 32.00 per day)
  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM–10:30 AM on weekdays and 8 AM–11 AM on weekends: EUR 24.50 for adults and EUR 15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Carlton

Things to do

  • Fitness centre
  • Shopping
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 12

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 24.50 for adults and EUR 15 for children
  • Covered self parking fee: EUR 32.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Carlton Bilbao
Hotel Carlton Bilbao
Carlton Hotel
Hotel Carlton
Carlton Bilbao
Carlton Hotel Bilbao

Carlton Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 618 out of 1005 reviews" "
Rating 8 - Good. 282 out of 1005 reviews" "
Rating 6 - Okay. 64 out of 1005 reviews" "
Rating 4 - Poor. 26 out of 1005 reviews" "
Rating 2 - Terrible. 15 out of 1005 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente location!!!
Stayed 3 nights in Aug 2024

10/10 Excellent

Soveyra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Carlton was not only the prettiest hotel we stayed at during our 3 country vacation but also the safest. It is in a very convenient location with excellent shopping opportunities around. Antxon our bell hop was very helpful, not only with our luggage but with taxi service as well! We indulged in some room service and we were NOT disappointed ! Highly recommend this location.
Stayed 1 night in Aug 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, property conditions & facilities
Terrific place to stay when visiting Bilbao. Be sure to sit on the terrace for an afternoon cocktail.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.....
Stayed 3 nights in Jul 2024

10/10 Excellent

Bree

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service ia reqlly good, the location of the property is really good and convenient
Stayed 3 nights in Jul 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel with exceptional staff, especially Roberto at the front desk.
Stayed 2 nights in Jul 2024

10/10 Excellent

Joan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and Hotel
Charming hotel in a wonderful location. Staff polite, knowledgeable and helpful. Very clean. Highly recommend.
Stayed 2 nights in Jun 2024

10/10 Excellent

Sian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to the museum
Stayed 1 night in May 2024

6/10 Okay

Kim

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a great central location to walk everywhere in the city. Our room was not updated like others so it wasn't very nice. Our sinks were both clogged. The entire hotel can only be on heat OR A/C so the rooms were very hot since they were still on heat mode.
Stayed 2 nights in May 2024

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every services and facilities was excelent
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Professional renovation, great bar and breakfast buffet, accommodating staff
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great, central location for our time in Bilbao. The hotel is beautiful, clean and with helpful staff. Great stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The landmark hotel in the centre of Bilbao
I must have stayed here 50 times. As long as there is availability I stay here. As always the feeling of history and class pervades, and right at the heart of Bilbao Rooms spacious and well furnished, the bar has a sociable and convivial atmosphere everyone knows it so easy to arrange meetings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, perfect location.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael, Botanic Ridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities. True 5 star luxury. Excellent location.
Stayed 2 nights in Apr 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

hans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel with tons of charm. Very comfortable spacious rooms with comfy beds and large marble baths. Outstanding staff. Ideal location near shopping eateries and ten minute walk to the Guggenheim. Very pleased.
Stayed 2 nights in Apr 2024

10/10 Excellent

Zaira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and excellent staff and service.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024