2/10 Terrible
Graeme
28 Sept 2024
Disliked: Staff & service
Extremely Disappointing Stay – Overpriced and Poor
My wife and I stayed for one night at the Sheraton Milan Malpensa Airport Hotel & Conference Center, paying over $540 for a Classic Room with a king bed. To our surprise, the room had an extra bed crammed in, making it almost impossible to move around.
The real frustration began when I tried to order room service. After 40 minutes of calling without any response, I had no choice but to go down to the restaurant myself. The restaurant manager didn’t even acknowledge the poor room service when I placed the order in person. After waiting another 60 minutes, the food finally arrived—and it was awful.
On top of that, the HVAC or water system made so much noise that we barely slept. For the price we paid, this level of service and comfort is unacceptable. This hotel is horribly overpriced, and I would strongly advise other travelers to reconsider staying here.
Graeme
Stayed 1 night in Sep 2024