4/10 Poor
Angela
20 Aug 2024
Disliked: Staff & service
When I called I was told check in was at 2:30pm.
2:34pm- arrived and was told room was not ready, wait 30 minutes and come back
3:20pm- came back, was given room key and told it might be ready by front desk, went to hallway and saw house keeping was in almost every room, and they said my room wasn't ready and front desk didn't tell them it needed to be cleaned. Then house keeping and front desk staff got into argument and front desk staff later came down and threw key at staff and said a few choice words. Manger came in and was informed by front desk staff as to what happened, she paid no attention to customers in the lobby waiting, including myself. Grabbed the phone and walked off. Pool area was nice. Rooms were clean. Lots of lumber laying around front door.
Angela
Stayed 1 night in Aug 2024