4/10 Poor
Jerry W
Travelled with family
29 Dec 2024
Liked: Cleanliness, staff & service
Our stay at HBR was not good. The guests were great as were the wait/cook staff, but that is about all. The management/owners were a nightmare. The food was not good. We had 1 good meal in 7 days. We arrived with some minor ailments only to find that the OTC meds we needed from the giftshop would cost a ridiculous amount. We negotiated a membership and shared a hand-shake with the salesman only to have the deal cancelled by management. This ended up being good as we discovered we had the best deal in the house and it was from Orbitz. We spent 2.5 hrs on this deal. I had a minor injury at the pool and was told I had a broken finger by a “lifeguard” who did not speak English, and needed to go to the hospital. When I refused I was bombarded with legal forms, and they refused to give me a half-used roll tape so I could wrap my finger. Needless to say, we won’t be going back.
Jerry W
Stayed 8 nights in Dec 2024