6/10 Okay
Ryan
23 Sept 2024
Disliked: Staff & service, amenities, property conditions & facilities
Hotels.com was supposed to get back to me after I contacted them to cancel the second night of our reservation well before the 72 hour cancelation window. I never heard back form a manager when this was escalated. the staff at the hotel were not helpful when i called and pushed me back to Hotels.com to resolve the issue. when we arrived ot check in we tried to cancel the second night and the staff said they couldn't without manager approval, and then stated their manager was on vacation. No staff ever followed up with us as they said they would. we ended up paying for the two night and i was disappointed with the hotel, the rooms were not nice and the maids didn't fill the shampoo, conditioner and body soap containers at check in, as well as when they turned our room down.
Ryan
Stayed 2 nights in Sep 2024