8/10 Good
James, San Jose
Travelled with partner
17 July 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property. The security folks and the gentleman who carted us around from the room to our car were excellent. The restaurant employees were kind and helpful as well. I left 2 pieces of clothing and the hotel was nice enough to mail them to us, for a small fee, of course, which was to be expected. I appreciated their help with this.
The exercise room was really hot. Even after having the AC on for an hour, the room was almost too uncomfortable to be in. The hotel room was big and nice, but the AC didn’t connect to the bathroom. If you showered late in the day when it was warm, you couldn’t stay in there to get ready since it was just too hot. The food was plentiful, but not tasty. We were hoping for an amazing experience here, but it fell short for us. They were filming a promotion on the last day we were there, so we were unable to access the gym or the main office. However, we enjoyed our stay and the area around it is amazing.
The area outside the hotel is wonderful. Coconut palms and banana trees are plentiful. It’s absolutely beautiful and you are not in a touristy spot. I loved that. The local people are so nice and friendly.
I think with a few small tweaks, this would be an incredible hotel.
James
Stayed 3 nights in Jul 2024