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One of the servant serving breakfast had a very bad attitude

We had a very very good stay here for 1 night following a busy few days seeing the sights of northern Vietnam. The Moc dining dinner was one of the best meals we had in Hanoi area. Everthing made fresh for us, smoothies and coffees at breakfast were great too! Huge selection of healthy drinks. The resort is in a random location so it’s very much a place to stay on property but the spa facilities, gym, food and property provided enough to do for a relaxing 2 days. The spa treatments were all priced but much higher end and luxury facilities compared to what I have seen in Hanoi. Gym very new and has daily classes (spin, pilates). We did a sound bath meditation in the beautiful meditation hall. The staff were so helpful and friendly despite the language barrier, they made sure we had a lovely stay.

The property managers are not good. They are not cleaning property and not changing bed sheets and not providing any clean service during our stay. They are just looking for money without providing service. Further, they want to give a bad condition property if you don’t ask.

Good hotel in a convenient location. Some of the staff in front desk don't speak English, making communication a little bit difficult

Bedsheets were not changed. Don't auto refill the stuff in the fridge. No Bathmats. Once service taken, you will be charged. Even though that service is a normal part of any hotels process. Food restaurants doesn't have marks to differentiate between vegetarian/ Non vegetarian. Looks like they are just they're for pulling out the money out of customer's pocket.