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Even though we stayed only one night in Hai Phong, Sheraton was the best hotel we stayed during our entire trip.

Good property

good

One of the servant serving breakfast had a very bad attitude

We had a very very good stay here for 1 night following a busy few days seeing the sights of northern Vietnam. The Moc dining dinner was one of the best meals we had in Hanoi area. Everthing made fresh for us, smoothies and coffees at breakfast were great too! Huge selection of healthy drinks. The resort is in a random location so it’s very much a place to stay on property but the spa facilities, gym, food and property provided enough to do for a relaxing 2 days. The spa treatments were all priced but much higher end and luxury facilities compared to what I have seen in Hanoi. Gym very new and has daily classes (spin, pilates). We did a sound bath meditation in the beautiful meditation hall. The staff were so helpful and friendly despite the language barrier, they made sure we had a lovely stay.

Good hotel in a convenient location. Some of the staff in front desk don't speak English, making communication a little bit difficult