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The team was very friendly and welcoming was perfect. The hotel is close to the old city center, the room was spacious, clean, and quiet. Breakfast was super good quality. The staff helped us to arrange boat trips and provided good advice regarding the places to visit, to do etc.

All of the staff members were super nice and accommodating. I felt at home! Thank you for making my stay in Hanoi so special ❤️

Right in the heart of the old quarter the incredible staff make you feel right at home from the moment you enter to the moment you leave the hotel. Excellent breakfast again with excellent staff.

Staff were welcoming, friendly attentive and personable from the moment stepped in to moment left. The room was large well equiped although bathroom was a little small the pool area is also small but wasnt an issue whilst i stayed for 1 night they are builing new rooftop bar which should be lovely when completed at end April 2025. Breakfast was fab would highly recommend. Great location minutes from train street and restaurants

I had an absolutely amazing stay at Meritel Hanoi! From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. Their hospitality was exceptional, always friendly and attentive. The room was fantastic—beautifully designed, clean, and incredibly cozy. It was like a birthday cake—sweet, delightful, and perfect in every way! Every detail, from the amenities to the ambiance, was top-notch. Overall, this hotel exceeded my expectations, and I would highly recommend it to anyone visiting Hanoi. I can’t wait to stay here again!

The staff is very friendly and helpful. They went out of their way to ensure our stay was exceptional. The breakfast was included and was a very complete buffet along with a full egg station. The coffee and fresh squeezed juices were great! The location in the old quarter is so easy to get around by foot and it is a block from a small lake and tourist area. I’d glad stay again.