2/10 Terrible
Brittany
Travelled with family
3 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We got to our room around 830 pm and upon my husband opening the refrigerator there were cockroaches in the fridge. After pulling the fridge away from the wall there was a ton more. We took photos and immediately went to the front desk. She put us in another room, no cockroaches bit there was hair all over the white sheets with dark stains on them. The floors were clearly not cleaned as there were french fries laying next to the bed. Again I notified the front desk, they attempted to make it right by offering a refund to stay elsewhere. Unfortunately it was late and the 10 hotels I called were booked. They had the maintenance man come change sheets and do a light cleaning (which should have been done prior to arrival) I still went to a local store and purchased my own pillows and blankets. I feel I should have been refunded at least partially and when mentioned to the front desk, they ignored it. I appreciate them attempting to make it right but thats not acceptable. Do not stay here.
Brittany
Stayed 1 night in Nov 2024