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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Resort view
Private beach, beach massages, scuba diving, snorkelling
Exterior
Premium bedding, down duvets, free minibar, in-room safe
10 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • On private beach
  • Hot tub
  • All-inclusive
  • Pool
  • Laundry

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    12 min walk
  • Punta Sam Ferry Terminal
    5 min drive
  • Punta Sam Beach
    5 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    82 min drive

Room options

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down duvets, free minibar, in-room safe

Excellence Club Junior Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down duvets, free minibar, in-room safe

Terrace Suite With Plunge Pool

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Atelier Playa Mujeres - Adults Only - All Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.7 out of 5, Exceptional, (1052)
The price is AU$1,515
for 1 night
includes taxes & fees
18 Dec - 19 Dec
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

With a stay at Excellence Playa Mujeres - Adults Only All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez. .This all-inclusive property is 6.1 mi (9.8 km) from Isla Mujeres Ferry Terminal and 6.2 mi (10 km) from North Beach.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Isla Mujeres Ferry Terminal - 82 min drive
  • Dolphin Discovery - 88 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪Hiroshi Bar - ‬6 min drive
  • ‪World Café - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Caprichos Villa del Palmar - ‬5 min drive
  • ‪Davinos - ‬5 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only luxury on the beach
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 450 guestrooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Toscana, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Toscana - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
Barcelona - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
The Flavor Market - Overlooking the ocean, this fine-dining restaurant serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Toscana
  • The Lobster House
  • The Grill
  • Barcelona
  • The Flavor Market

Things to do

  • 24-hour fitness centre
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • A hot tub
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace
  • Vegetable garden

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Lift door width (centimetres): 90
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 112
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1010 reviews" "
Rating 8 - Good. 129 out of 1010 reviews" "
Rating 6 - Okay. 53 out of 1010 reviews" "
Rating 4 - Poor. 19 out of 1010 reviews" "
Rating 2 - Terrible. 22 out of 1010 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Excellence Family!
Stayed 5 nights in Aug 2024

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Excellence Playa Mujeres for a week for our honeymoon, during the end of August. I want to stress 2 important points (one good, one bad) to anyone reading these reviews: 1. The resort itself was amazing. The staff were funny, professional, and helpful. The daily assortment of activities were very well coordinated and entertaining. The nightly shows like the amazing Queen cover band (seriously, it was as if Freddie Mercury returned) was all great. The beach is beautiful, barely any seaweed, clear white sands, and a shoreline with no harsh waves and clear water. We never had an issue finding a palapa by the ocean (even when we slept in past 10am). The trip to Chichen Itza coordinated by the hotel went without a hitch. 2. Now, the one - and really, only one - downside that causes us to review this as a 4/5... was the food. My wife is Mexican and I have had the pleasure of enjoying authentic Mexican food for the last 5 years that we have been dating, including traveling to Mexico several times. The food at this resort was not - not even in the slightest - authentic Mexican food, nor was it even "good" food. The fancy french restaurant, the Japanese sushi place, the Italian place, and yes even the Mexican breakfasts, were all just bland, dry, under-seasoned boring dishes. The tortillas were rock hard. The flautas crumbled in your mouth. The tortilla soup tasted like alphagettios. The guacamole was a thin goop. We actually laughed at how bad it all was. 1/10.
Stayed 6 nights in Aug 2024

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2024

8/10 Good

Kathleen Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No buffet for lunch. Very loud music played until past 11pm, which is problematic if you have a room near the music area. Moderate wait times for restaurants. Staff are generally very good. Ocean view is a stretch for many rooms.
Stayed 5 nights in Apr 2024

10/10 Excellent

Ayden Chantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that I wasn’t able to get in our swim out pool at night.
Stayed 4 nights in Aug 2024

2/10 Terrible

Brittney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the greeting at the door with champagne to the all the staff We interacted with were all amazing.
Stayed 4 nights in Aug 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent as its name!!
Stayed 6 nights in Aug 2024

8/10 Good

Regina, Stanford

Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint I have is our coffee and creamer supplies were not restocked daily as it should have been. I did call and request this a couple of times. Last night there our coffee packs were restocked but no creamer. We loved the Mexican night. Entertainment and food was excellent! Grounds was beautiful. Staff very polite and helpful. Wished the seaweed had not been so bad at beach area. But overall everything was very nice. We enjoyed our stay very much.
Stayed 7 nights in Aug 2024

10/10 Excellent

Crystal Salustia-Lujan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was hard, uncomfortable and there is a dress code for most of the restaurants. Food lacks spice. Besides those minor things, everything else was perfect and beautiful
Stayed 5 nights in Aug 2024

10/10 Excellent

Shady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Francesca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was extremely friendly and always making sure we had a great experience. Lots of space at the pool and the area was quiet during the day. A lot of activities to participate in throughout the day and late night parties as well.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing best hotel I’ve been to
Stayed 4 nights in Jul 2024

4/10 Poor

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I’m not sure where all the positive reviews are coming from. This was the worst experience I’ve had in Cancun. The pool water was hot, the food was subpar, service was so slow (waited about 1-1.5 hour every time before our entree came out). Coffee shop wasn’t good. Nothing was good. The massage I got was terrible. It felt like the lady was just rubbing lotion on me the whole time. The facial I got burned my face and ended up breaking out days after. I do NOT recommend this resort.
Stayed 4 nights in Aug 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great adults only environment. Perfect for recharging and resting. Staff is incredible!
Stayed 3 nights in Aug 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the best resort I have ever stayed at. I usually never repeat stays but I can’t wait to stay here again. From the property, room, staff, and food truly exceptional. A true 5 star.
Stayed 5 nights in Aug 2024

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great first time stay will return again. Got a little loud at end of week younger crowd would try to avoid knowing that
Stayed 5 nights in Aug 2024

10/10 Excellent

Thomas Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service were excellent. The beach was fantastic. The mosquitoes were treacherous. The evening shows were lacking. Poor quality of night entertainment.
Stayed 6 nights in Aug 2024

10/10 Excellent

Yolanda Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo con muy buen mantenimiento y el servicio espectacular
Stayed 4 nights in Aug 2024

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good once served. Wait times for food once seated was an issue. Coffee shop was fantastic!
Stayed 9 nights in Aug 2024

10/10 Excellent

Enyolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the ultimate honeymoon spot in Mexico. We have no regrets going and will most likely be going back in the future. This was a great sdults only resort with all of the amenities and nice little touches for 5 star service. Not pver crowded and not too big to walk to and from the beach/restaurants etc. The food was amazing we didnt have a meal we didnt enjoy and the staff is top notch.
Stayed 7 nights in Aug 2024

10/10 Excellent

Richard Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely extraordinary resort from the most junior to senior staff. Excellent food & great variety, beautiful suites, pools & wonderful evening entertainment!
Stayed 5 nights in Aug 2024