Reef Resort Motel

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Room options

View all photos for Executive Spa Suite

Executive Spa Suite

Executive Spa Suite

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Queen Room

Queen Room

Queen Room

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite

2 Bedroom Family Suite

  • 49 sq m
  • Sleeps 5
  • 1 Queen Bed and 3 Twin Beds

Similar properties

Front of property
Windmill Motel and Events Centre
Pool
Restaurant
Air conditioning
Tennis court
4.3 out of 5, Excellent, (695)
The price is AU$150
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Windmill Motel and Events Centre

About the area

Mackay

With a stay at Reef Resort Motel in Mackay (West Mackay), you'll be within a 5-minute drive of Mackay Regional Botanic Gardens and Pioneer Valley. .This motel is 1.1 mi (1.7 km) from Mackay Base Hospital and 1.5 mi (2.4 km) from Jubilee Park.
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What's nearby

  • Mackay Base Hospital - 2 min drive - 1.8 km
  • Caneland Central - 2 min drive - 2.6 km
  • Bluewater Lagoon - 3 min drive - 2.9 km
  • Harrup Park - 3 min drive - 2.6 km
  • Mount Pleasant Shopping Centre - 5 min drive - 5.5 km

Getting around

  • Mackay Station - 4 min drive
  • Mackay, QLD (MKY) - 5 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪The Coffee Club - ‬3 min drive
  • ‪KFC - ‬2 min drive
  • ‪Hungry Jack's - ‬3 min drive
  • ‪Austral Hotel - ‬3 min drive

About this property

Reef Resort Motel

Mackay motel in West Mackay with an outdoor pool and a restaurant
Reef Resort Motel offers 35 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include complimentary toiletries and hair dryers. This Mackay motel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the motel include an outdoor pool.
Make yourself at home in one of the 35 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include coffee/tea makers and complimentary bottled water, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a banquet hall.
Enjoy a meal at reef resort motel restura, or stay in and take advantage of the motel's room service. Full breakfasts are available daily from 6:30 AM to 8:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, luggage storage, and laundry facilities. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 8:00 AM.
Reef resort motel restura - Onsite restaurant.
Room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–8:00 AM: AUD 10.00-35.00 per person
  • 1 restaurant
  • Room service available

Restaurants on site

  • Reef resort motel restura

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Microwave (on request)
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage

Business services

  • Conference space

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • No lift (single-level property)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle
  • Free bottled water
  • Microwave (on request)
  • Mini fridge
  • Toaster

More

  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 8:30 PM and 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 10:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
The front desk is open from 7:30 AM - 9:30 PM on public holidays.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15.0 per day
Cribs (infant beds) are available for AUD 11.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 50 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 10.00 to 35.00 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 8:30 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 11.0 per night
  • Rollaway bed fee: AUD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Best Western Reef Mackay
Best Western Reef Resort Mackay
Reef Resort Motel West Mackay
MAS Country Reef Resort Motel
Reef West Mackay
Reef Resort Motel Motel
Reef Resort Motel West Mackay
Reef Resort Motel Motel West Mackay

Reef Resort Motel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 81 out of 310 reviews" "
Rating 8 - Good. 132 out of 310 reviews" "
Rating 6 - Okay. 57 out of 310 reviews" "
Rating 4 - Poor. 30 out of 310 reviews" "
Rating 2 - Terrible. 10 out of 310 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Ralph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Alexander

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap and nasty….. handy work done by owners and it’s easy to tell. The “buffet” was pretty much their family dining room. This place needs a good hard look at itself as I wouldn’t even pay the $135 that I did. More like a $70/night place. Dirt, mould and stains from previous people staying as well as linens smelt like they weren’t washed properly.
Stayed 1 night in Jul 2024

10/10 Excellent

bruce

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
You get what you pay for. I did not expect the resort to be in such disrepair and to be so noisy. The traffic from the highway is constant and you hear every plane take off. The on site secure parking is very tight and it is difficult to manoeuvre a big vehicle around. Next time I will do more research and pay more money for a more comfortable and quiet location.
Stayed 1 night in Jul 2024

10/10 Excellent

Kerrie

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Raelene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is convenient to where I wanted to go around Mackay. Friendly staff, happy to help.
Stayed 2 nights in May 2024

6/10 Okay

Ross William

Disliked: Property conditions & facilities
.
Stayed 1 night in May 2024

6/10 Okay

David

Disliked: Staff & service, property conditions & facilities
Room was not cleaned during my stay
Stayed 2 nights in May 2024

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024

8/10 Good

Dennis

Stayed 1 night in Nov 2023

6/10 Okay

Graham

Stayed 1 night in Jun 2023

4/10 Poor

Gary

Stayed 1 night in Mar 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Free wifi but can’t used

8/10 Good

Phil

Travelled with group
Liked: Staff & service, room comfort
bit tired but does the job
Stayed 1 night in Oct 2022

8/10 Good

Phillip

Liked: Cleanliness, staff & service, amenities
Great room, a couple of small issues, no plug for the bathroom sink also no door handle to close the shower screen when i hopped in the shower. A in all. A very good place to stay.
Stayed 1 night in Sep 2022

8/10 Good

Maybo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2022

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2022

8/10 Good

Rowan

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

6/10 Okay

Neil

Disliked: Amenities
Stayed 3 nights in Aug 2022

10/10 Excellent

Petrice

Stayed 1 night in Aug 2022

6/10 Okay

Ann

Stayed 2 nights in Aug 2022

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception very cleanand convenient to local shops
Stayed 1 night in Jul 2022

6/10 Okay

Matthew

Travelled with family
Liked: Cleanliness, staff & service
Like - Central location, easy access Dislike - update if linen and room could do with an update.
Stayed 1 night in Jul 2022

4/10 Poor

Tracey, Palmerston North

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't mind dated and tired in this price range ($109) as long as it's clean. Unfortunately this wasn't the case here. Toilet and shower were in need of a really good clean. No maintenance - the soap rack was hanging off in the shower which could have been easily fixed. We booked for 3 people, only 2 towels provided. No hairdryer. Uncomfortable beds with no extra pillows or blankets. Real improvement needed here.
Stayed 1 night in Jul 2022