Kempinski Hotel Cancún Cancun, MEX - Best Price Guarantee

See all properties

Save

Dates

December 2024

January 2025

On the beach, white sand, beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Pool

All-inclusive

Hot tub

Breakfast available

Spa

Explore the area

Retorno del Rey No. 36, Cancun, QROO, 77500

Ballenas Beach
2 min walk
Fantino
1 min walk
Cancun Bus Station ADO
17 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
18 min drive

Room options

Premium bedding, down duvets, minibar, in-room safe

Suite (Seafront)

82 sq m
Sea view
Sleeps 3
1 King Bed

Club Double Room (Seaside)

41 sq m
Partial sea view
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Club Suite (Seafront)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Panoramic Suite

82 sq m
Sea view
Sleeps 3
1 King Bed

Presidential Suite

229 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

41 sq m
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

41 sq m
Partial sea view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

41 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

41 sq m
Sea view
Sleeps 4
2 Double Beds

Suite (The Saasil)

177 sq m
Sea view
Sleeps 6
3 King Beds

Club Suite (Seaside)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Suite (Seaside)

82 sq m
Partial sea view
Sleeps 3
1 King Bed

Similar properties

Pool

Hot tub

Spa

Kids pool

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About the area

Cancun

Located in Cancun (Zona Hotelera), Kempinski Hotel Cancún is within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. .This beach resort is 1.3 mi (2 km) from La Isla Shopping Mall and 2 mi (3.1 km) from Iberostar Cancun Golf Course.

View more Resorts in Cancun

What's nearby

Aquaworld - 17 min walk
La Isla Shopping Mall - 3 min drive
Cancun Interactive Aquarium - 3 min drive
Iberostar Cancun Golf Course - 3 min drive
Delfines Beach - 6 min drive

Getting around

Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

‪Restaurant nebbiolo en cancun - ‬5 min walk
‪Taboo Cancun - ‬1 min drive
‪Porfirio's Cancun - ‬1 min drive
‪Puerto Madero - ‬1 min drive
‪Harry's Prime Steakhouse and Raw Bar - ‬1 min drive

About this property

Kempinski Hotel Cancún

Luxury resort on the beach, with 2 outdoor pools

Kempinski Hotel Cancún offers 363 accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and a health club are featured at the resort. 2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Kayantá Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 363 guestrooms featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and an outdoor tennis court. Additional amenities at this Belle Époque resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at The Club Grill, one of the resort's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Planning an event in Cancun? This resort has 290625 square feet (27000 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.

The Club Grill - Overlooking the pool, this fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.

Fantino - Overlooking the ocean, this fine-dining restaurant serves dinner only. A children's menu is available. Open select days.

Casitas - This beach restaurant specializes in seafood and serves dinner only. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

The Caribe Bar &Grill - This beachfront restaurant serves brunch and lunch. Open daily.

El Café Mexicano - This beachfront family restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Dining availability limited at one or more venues

Gourmet or à la carte dining limited to 3 meals per stay

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered valet parking on site
Limited on-site parking
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times, on request
Limo/town car service

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–11:30 AM: USD 48.50 for adults and USD 48.50 for children
6 restaurants and 1 coffee shop/cafe
2 bars/lounges, 1 beach bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

The Club Grill
Fantino
Casitas
The Caribe Bar &Grill
El Café Mexicano

Things to do

2 outdoor pools
Fitness classes
Art gallery
Designer shops
Fitness centre
Free beach club
Full-service spa
Lifeguards on-site
Outdoor tennis court
Pilates classes
Playground
Private picnics
Sauna
Shopping
A hot tub
Steam room
Tennis
Yoga classes

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's club (surcharge)
In-room childcare (surcharge)
Laundry facilities
Playground
Rollaway/extra beds (surcharge)
Pushchair
Supervised childcare (surcharge)

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Business services

Computer station
Conference centre (290625 square feet of space)
Meeting rooms - 8

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Free pool cabanas
Garden
Lifeguards on site
Nature reserve
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

8 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Mud bath
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Lift
Lift door width (centimetres): 152
Front entrance ramp
Grab bar near toilet
Toilet grab bar height (centimetres): 99
Hardwood flooring in public areas
Height-adjustable showerhead
In-room accessibility
Low-height door lock
Low-height plug sockets in bathroom
Smooth flooring in public areas
Step-free path to entrance
Transfer shower
Thin carpet in public areas
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
6 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways
Wheelchair-accessible doorway width (centimetres): 152

Beach towels
Comprehensive food waste policy
Couples dining
Renovated guest rooms – January 2023
Romance packages available
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Down duvet
Heating
Hypo-allergenic bedding
Premium bedding
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Deep-soaking bath
Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Separate bath and shower
Towels

Entertainment

42-inch LCD TV
TV channels
iPod dock
Films for purchase

Food and drink

Champagne service
Espresso maker
Local meal delivery service
Minibar

Connecting rooms available
Desk
Desk chair
Guidebooks/recommendations
Iron/ironing board
Laptop-friendly workspace
Mobile key entry
Phone
Recycling
Restaurant dining guide
Safe
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 50.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 4.57 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: approximately USD 48.50 for adults and USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (roundtrip, maximum occupancy 7)
Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on December 25

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is recommended for transportation to and from this property

Guests under 16 years old are not allowed in the spa

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Jesus

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved everything about my stay at the Kempinski Cancun, the staff was friendly and very attentive and it was an overall very relaxing experience from the pool to the beach to the room, I’ll definitely be back.

Stayed 4 nights in Sep 2024

10/10 Excellent

faisal

Travelled with group

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jun 2024

10/10 Excellent

Aylar

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Outstanding service and friendly staff. Beautiful traditional hotel with new bed and furniture, but I think it's about time to renovate specially the bathrooms. Food was great and normal " roomservice prices", but when I asked for their welcome drink to my room (that wasn't a part of the Roomservice menu) I think it was ridiculous overpriced to charge 500 pesos (25 $) for two non alcoholic "lemonades". They explained that this was not a lemonade but a welcome drink, but it's made by water, lemon, cucumber and sugar. I didn't appreciate this at all and I think they should mention in advance next time they want to charge these absurd prices for a non alcoholic drink. All in all, we loved the hotel and will com back if they renovate their bathrooms. The beach and view from our room was like a paradise.

Stayed 2 nights in Sep 2024

10/10 Excellent

carlos

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Extraordinary experience Excellent hotel and very friendly staff

Stayed 3 nights in Sep 2024

10/10 Excellent

Lucia

Travelled with family

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food and service was amazing

Stayed 5 nights in Aug 2024

10/10 Excellent

lacey

Travelled with family, Travelled with family and small children

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am always wary of hotels, especially in Cancun. We have traveled often to the area but like to try new places! I also always try to search for a 5 star hotel. This by far was one of the nicest hotels we have been at. Starting with the employees they all gave us impeccable service truly making it not only a 5 star feeling but VIP. Everything was phenomenal from the suite to the beach to the pool to the food as well.

Stayed 3 nights in Aug 2024

8/10 Good

Laura

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time staying in this property, it is probably the best in Cancun since I’ve been there 23 times! Although it is a lot more expensive for dinning. Breakfast buffet is 60 dollar per person and a small lunch for 3 ppl is definitely over 100 dollar. It’s very quiet and luxurious so I feel like it is worth it. Will definitely go back

Stayed 6 nights in Aug 2024

2/10 Terrible

Irena D

Travelled with family

8 Aug 2024

Disliked: Staff & service

This was my first time at this hotel. I took two of my kids to enjoy four nights before the school starts. I was looking for a high-quality All-inclusive resort. This hotel is FALSE advertising itself as such. When we arrived, the hotel was almost empty; except of standing around personnel was no one seen around. It was an alarming sign. At the check in they announced that in addition to $450/night I already paid, I need to pay an additional $70/day in the resort fees and no food or drinks were included. I took my kids for a quick, breakfast and was charged $71 for a salad, one chicken wrap and one order of tacos of very low quality. The chicken was dry and pieces of egg in it were disgusting. I came back to the front desk and asked them to refund the money BEFORE I even checked in. They refused to provide any refund. I took a taxi and went to Moon Palace resort where I enjoyed very much. I lost all my money I paid to Kempinski. If I would stay, my vacation would be ruined. I don’t know how they got positive reviews, which tricked me into buying this stay. Maybe those are all fake reviews or possibly the new ownership of the hotel is the reason for the pretty shell with no value to offer.

Stayed 4 nights in Aug 2024

10/10 Excellent

Samir

7 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Emmalyn

31 July 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Pedro

Travelled with family

27 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wow i was amazed with property and staff. First time staying at this resort.

Stayed 2 nights in Jul 2024

10/10 Excellent

Alejandro, Metepec

16 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Is an amazing hotel with a lot heritage and great facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Arash

Travelled with family

8 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best beach. Crystal clear water

Stayed 2 nights in Apr 2024

2/10 Terrible

Samir

6 July 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Maher

Travelled with family

24 June 2024

Liked: Cleanliness, amenities

Every thing great hotel , definitely I will stay here again

Stayed 2 nights in Jun 2024

10/10 Excellent

julio

21 June 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Michelle Elizabeth

Travelled with family

20 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We love this hotel! First visited without the family, second visit brought the adult kids. We all highly enjoyed everything about this hotel. Club level was amazing. Relaxed atmosphere with great food. Small bites but perfect for us all. Drinks were a bonus as well. Thank you Kempinski for making our stay a memorable one. Everyone on every level was top notch. Quiet, classy, comfortable and extremely clean. Service and staff at every level were amazing. Thank you!

Stayed 5 nights in Jun 2024

2/10 Terrible

Ruben Michaël

19 June 2024

Liked: Property conditions & facilities

Stayed 4 nights in Jun 2024

10/10 Excellent

Yi

Travelled with family

19 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Blanca E

Travelled with partner

15 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were upgraded to a front ocean view which was great. The property was gorgeous. The entire staff was very attentive and polite . The restaurants were overpriced. Wish it was an All Inclusive hotel or at least have Breakfast included but overall experience was good.

Stayed 6 nights in Jun 2024

10/10 Excellent

Mithun Kalathur

Travelled with family

3 June 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was an awesome experience!

Stayed 2 nights in Jun 2024

10/10 Excellent

Aaditya

Travelled with partner

31 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel! Clean, spacious rooms with an amazing view of the sea. Staff was very helpful & attentive. Made custom meals that weren’t on the breakfast buffet menu to cater to dietary restrictions without me having to ask.

Stayed 6 nights in May 2024

10/10 Excellent

Henri

26 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Feb 2024

10/10 Excellent

Jailice

24 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing I have never had such good service. The food was also wonderful along with all the amenities. Everything about the property was magical I will definitely go there again.

Stayed 4 nights in Apr 2024

10/10 Excellent

Gregory

Travelled with partner

20 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel staff go out of their way to let you know they are glad you are there and want to help make your stay wonderful

Stayed 7 nights in May 2024

Kempinski Hotel Cancún

Photo gallery for Kempinski Hotel Cancún

Reviews

Exceptional

Popular amenities

Explore the area

Room options

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

Similar properties

JW Marriott Cancun Resort & Spa

JW Marriott Cancun Resort & Spa

About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Kempinski Hotel Cancún

All-inclusive details

Food and beverages

Languages

Property amenities

Internet

Parking and public transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees