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Accomodating and very professional and friendly staffs, indeed a home away from home. Many thanks Ibis Hongkong Central and Sheung Wan staff.

The location is superb just directly opposite Times Square. The hotel reception is one of the best in Hong Kong that I experienced. I was served by Tiffany who is all smiles and very customer oriented. The breakfast set (4 to choose from) is average but included in the room so no complains. Rooms are dated but clean and functional with a sofa bed. The fabulous customer service (including house keeping) and good location of hotel more than made up of those short falls.

Our stay at the Park Lane Hotel HK from April 9 to 13 exceeded all expectations. The level of service was exceptional, especially from Florence Li at the front desk, who ensured the check-in and check-out processes were seamless and efficient. Our room, which faced Victoria Park, was excellent, and the housekeeping staff on our floor were not only friendly but also attentive to our needs. The hotel's central location offers unbeatable access to shopping and transportation. I am already looking forward to my next visit.

excellent

Price per location is the high sales points

I stayed at this hotel for almost three months, and I would rate both the hotel and the room at a B-. The property is starting to show signs of age. The best thing about my stay was that my room was located at the far corner, offering a nice mountain view, which made it quieter. Keep in mind that the other side of the hotel is under construction, so noise could be an issue if you plan to stay long-term. I would rate the hotel staff a B as well. They need improve in customer service, and a bit more friendliness, like a smile, could make a positive difference. One suggestion for the hotel: It would be great if they could send a text message once the room cleaning is done. There were times when I had to wait a long time at the shopping mall for the room to be cleaned. I did use the emergency medical services once for a friend, and the staff was very professional and helpful. I was impressed with that team.