We checked in at 9pm, after driving for 12 hours and were exhausted. We got to our room and it smelled like pet urine, and the bed had about a 4” sag in the center of it. Within minutes of setting our stuff down, there were kids running, stomping, and screaming down the hallway. Erica, at the front desk (who was handling everything on her own, with no help), was kind enough to move us to a different room. She called someone for help, but the person on the other end of the phone just questioned why she needed help, and wouldn’t actually come help her. We got to our new room, and the bathroom was gross. Hair all over the tub/bathroom floor. The nightstand was sticky, and the floor clearly hadn’t been vacuumed. The breakfast options were pretty limited but we also didn’t get downstairs until 9am, so that could have just been a timing thing.