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Staff was overall friendly and helpful. Check in had to be on time, we could not do early check in, even though we saw other people do so. That was tough after a long commute.

excelente

Una experiencia maravillosa desde el primer momento. El personal fue extremadamente amable y atento, siempre con una sonrisa y dispuestos a ayudar en todo lo que necesitáramos. Las instalaciones del hotel están impecables: limpias, cómodas y bien cuidadas. La habitación superó nuestras expectativas, con todos los detalles pensados para una estancia placentera. El restaurante ofrece una comida deliciosa y el servicio es de primera. Sin duda, uno de los mejores hoteles en los que me he hospedado. Altamente recomendado y con ganas de volver muy pronto. Además me sorprendieron con información directa mediante la plataforma de WhatsApp. Gracias por todo y mucho éxito.

Great stayed.

We had a nice few days with my husband and mother. However, the adult pool needs cleaning and the food (snacks - ceviche) we ordered in the pool was not what we expected. Perhaps, it is the way they do that in Ixtapan. They exchanged it for another dish but it was not to our taste (meat of Pepito was not of good quality). Other than that, the staff were great. We had an extra bed brought in at no cost. Food in restaurant was great too. Perhaps check if there are still doing renovations when you go as the noise of the drill was a bothersome in the early afternoon when we ate there. It got solved when we moved to eat in the terrace, beautiful sights to the mountains and chant of birds.

Hotel muy bonito, la agua del alberca estaba un poco fría pero muy bonita para relajarse. La comida estaba buena, precios un poco altos. Los empleados muy atentos.