The facility was fine. My rating of Terrible is because of front desk staff stating a couple of our reservations for multi nights (2 queen configurations) were going to change after 1 night to a king configuration. The 2 reservations we had were for families of 5 (2 adults and 3 children). King configurations would not work!!!
What was also really frustrating is the staff, after informing of this change that was going to take place for these reservations, was very non-professional and indicated when asked how this could be within our 2 reservations, "that's just what the computer system does. There is nothing that can be done." When I tried to ask politely "how can this be, while being really frustrated, the front desk staff member threaten to kick me out of the facility because of my frustration. I insured her my frustration was not personally directed at her, but at the Home2 Suites in how they could supposedly change my reservations room configurations within the middle of our stay!!! She continued to insist there was nothing we could do about it and again threaten to kick us out.
So I left the situation to my wife to workout with the front desk. Finally, a different staff member showed up and started looking into it. Long story short, he worked it out so nothing changed within our reservations.
Not sure what the crap ultimately really happened on the Home2 Suites side of the interface between Expedia's reservations and the Home2 Suites system.
Very Frustrating!!