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Excelsior Palace Portofino Coast

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, pool loungers
Private beach, sun-loungers, beach umbrellas, beach towels
Front of property
Private beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Gym
  • Restaurant
  • Bar
    Bar

Explore the area

Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Marina di Rapallo
    3 min walk
  • San Michele di Pagana Beach
    7 min walk
  • Spiaggia pubblica Travello
    10 min walk
  • Genoa (GOA-Cristoforo Colombo)
    33 min drive

Room options

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

Exclusive Double Room, Sea View

  • 28 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down duvets, minibar, in-room safe, individually furnished

Superior Double Room

  • 22 sq m
  • Harbor view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down duvets, minibar, in-room safe, individually furnished

Classic Double Room

  • 22 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen

Down duvets, minibar, in-room safe, individually furnished

Superior Queen

  • 22 sq m
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Sea View

Suite, Sea View | Room amenity

Suite, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Queen

Down duvets, minibar, in-room safe, individually furnished

Classic Queen

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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Room

Best Western Plus Tigullio Royal Hotel

Spa
Pet-friendly
Free WiFi
Air conditioning
4.6 out of 5, Wonderful, (840)
The price is AU$196
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Best Western Plus Tigullio Royal Hotel

About the area

Rapallo

With a stay at Excelsior Palace Portofino Coast in Rapallo, you'll be next to a golf course, just a 3-minute walk from Marina di Rapallo and 7 minutes by foot from San Michele di Pagana Beach. .This beach hotel is 0.5 mi (0.8 km) from Spiaggia pubblica Travello and 0.7 mi (1.1 km) from Castello di Punta Pagana.

What's nearby

  • Marina di Rapallo - 3 min walk - 0.3 km
  • San Michele di Pagana Beach - 7 min walk - 0.6 km
  • Rapallo Castle - 15 min walk - 1.2 km
  • Santa Margherita Ligure Castle - 2 min drive - 2.4 km
  • Villa Durazzo - 3 min drive - 3.1 km

Getting around

  • Rapallo Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 33 min drive

Restaurants

  • ‪Caravaggio Cafè - ‬11 min walk
  • ‪Caffè Il Cristallo - ‬11 min walk
  • ‪Ristorante Pizzeria Sapore di Mare - ‬14 min walk
  • ‪Bella Napoli - ‬9 min walk
  • ‪Yacht Club Rapallo SRL - ‬3 min walk

About this property

Excelsior Palace Portofino Coast

Beachfront hotel with calming spa services
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 119 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and a turndown service.
Relax and unwind with massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mediterranean cuisine at Ristorante Lord Byron, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.
Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Planning an event in Rapallo? This hotel has 6458 square feet (600 square meters) of space consisting of a conference center and 9 meeting rooms.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Ristorante Lord Byron - Overlooking the ocean, this seafood restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
EdenRoc Lounge&Restaurant - This beachfront seafood restaurant specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Reservations are required. Open select days.
Yachting Bar - This lobby lounge serves breakfast and light fare. Happy hour is offered. Open daily.
Sporting Bar - This poolside bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Ristorante Lord Byron
  • EdenRoc Lounge&Restaurant
  • Yachting Bar
  • Sporting Bar

Things to do

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Billiards/pool table
  • Fitness centre
  • Free beach club
  • Lifeguards on-site
  • Outdoor pool
  • Pilates classes
  • Scooter/moped hire
  • Spa services
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons with a pro
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (6458 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Lift
  • Tile flooring in public areas
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Renovated entire property – January 2023

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 120.0 per night
Cribs (infant beds) are available for EUR 120.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number 010046-ALB-0033

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 772 out of 1043 reviews" "
Rating 8 - Good. 200 out of 1043 reviews" "
Rating 6 - Okay. 40 out of 1043 reviews" "
Rating 4 - Poor. 18 out of 1043 reviews" "
Rating 2 - Terrible. 13 out of 1043 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach area! Sea view
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael

Travelled with partner
Disliked: Staff & service, property conditions & facilities
TERRIBLE experience!! This hotel is NOT at all a five star property!! It hasn't been redecorated, renovated or updated in any way since the early 80's. There was rarely hot water, the hallways smelled musty and old, and the food was TERRIBLE and ridiculously over priced. The front desk staff was incredibly unfriendly and had no interest in helping us in any way. We've traveled to Italy multiple times over the last 20 years and this was the worst experience I've ever had! I wouldn't recommend this hotel to anyone!
Stayed 4 nights in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The pools & beach clubs are fantastic
Stayed 3 nights in Aug 2024

10/10 Excellent

Judeh

Liked: Cleanliness, staff & service, property conditions & facilities
We come every year during the summer and it is a truly special place for us. The staff are all great and very warm and welcoming.
Stayed 2 nights in Aug 2024

10/10 Excellent

Dylan

Stayed 2 nights in Aug 2024

10/10 Excellent

Jeongho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Portofino period.
This was one of the best hotels I have ever experienced. There are two pools, both kids friendly which I really liked, and an access to the sea water which was just perfectly shallow and calm. Staffs were extremely courteous and responsive. Thank you.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but can do much better
The stay overall was great. The breakfast was nice and the dinner also. I would say that for a five star the hotel is very dated especially where the hotel rooms are, it’s definitely in need of refurbishment. I also find it odd that they do not use fresh fruits for fruit juice like orange, which there is in abundance in Italy. The hotel is in a fantastic location with spectacular views, it just needs some improvement.
Stayed 2 nights in Jul 2024

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bellísimo
Stayed 2 nights in Jul 2024

10/10 Excellent

Danijela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a truly wonderful time! The location is fantastic, the premises are superb (great restaurants and bar, private sea access, impeccable maintenance) and the staff are amazing. If I wanted to be nit picking, I would only observe that bathrooms might benefit from an upgrade to today’s standards.
Stayed 4 nights in Jul 2024

10/10 Excellent

Elvir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we were upgraded to a nice corner seaview room with views of the sea and city view of Rapallo. Giacomo, at reception was very helpful and made us a dinner reservation. The beach lounge and pool area is amazing. Definitely coming back soon!
Stayed 1 night in Jul 2024

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I’m writing this review is because of Angelo the head concierge. He was excellent and the only genuine asset of this property. This was our third visit to the hotel, admittedly it’s been ten years since our last visit. The general manager is either under immense financial strain or has no dignity. The hotel would struggle to gain a three star status how they have a five star status is beyond belief. Please refrain from staying at this hotel unless you like being ripped off from the highest level. The bathrooms in our “ deluxe room “ were from the ninety eighties at best. The food was very expensive for the quality of produce and the surroundings. Never felt more cheated by a hotel in twenty years of frequently travelling.
Stayed 4 nights in Jul 2024

6/10 Okay

iryna

Liked: Staff & service
The hotel is outdated but room was beautiful.
Stayed 2 nights in Jul 2024

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Shawn, Somerset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, no question. The hotel was unique and overall the staff was helpful. Gym was excellent. Breakfast … perfect. My rating however is that it didn’t meet 5 stars or the price level for any reason other than its beach and the points already mentioned. Pools were beautiful… but freezing to the point that it was painful after 15minutes. Spas smelled of seawater Gym doesn’t open until 8 when most of us would like to head to breakfast and start our day. moat importantly, the service was there when you needed it but often only gave you some of the information you needed, for example only at the end knowing about some of the other amenities available onsite or the remote code needed to turn the tv on in the room. These may be petty but there were many examples and all of which meant we enjoyed our stay on this beautiful place but it wasn’t a 5 star experience.
Stayed 5 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Olabode

Liked: Cleanliness
The staff are excellent .
Stayed 1 night in Jun 2024

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exquisite. The staff was the utmost of courtesy and grace. You thoroughly enjoyed my stay at this beautiful hotel
Stayed 2 nights in May 2024

10/10 Excellent

DEVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

4/10 Poor

Anna

Stayed 4 nights in May 2024

10/10 Excellent

Kandala

Stayed 3 nights in Jun 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel beautiful views great service great restaurants best hotel I’ve been too in Italy
Stayed 1 night in Jun 2024

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Xiaomin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with terrance / flowers is amazing Staff at front desk are friendly and helpful. Breakfast options could have been more.
Stayed 1 night in Jun 2024