2/10 Terrible
Cathleen
Travelled with family
22 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I Start? I’ve stayed here before so I prepared myself for the worse. It was even more terrible than it was before. The floor in the room was wet. The carpet was so damp it soaked thru our socks. The room smelled so bad too. The drawer was broken and I had to leave it on the luggage rack. Management knew it was broken but didn’t say anything to us. The closet rack was gone so we couldn’t hang clothes with the 6 hangers provided. The room only had 2 available plugs. We had 5 items that needed to be plugged in. The microwave in the room was not connected to power so we couldn’t reheat our food. Breakfast is pathetic and the coffee is watered down. Toaster is broken. Why can’t they buy a cheap $20 toaster? Pool has been broken for 2 years. Area is not safe. Homeless encampment outside our river view window. I listened to fights all night long. At least the mattress was comfortable. Asked for the room to be serviced and it never was. 3 days of trash is a lot! Oh, I asked for an extra blanket and it had a bandaid on it.
Cathleen
Stayed 3 nights in Sep 2024