8/10 Good
Douglas
Travelled with group
24 Aug 2024
Liked: Cleanliness
Surprise extra charges.
The resort was a very nice campground. The cabin was nice. The towels were a bit old and small. They could use some new ones they smelled a little worn down.
If you use hotels.com be careful of all the extra charges the resort charge us after Hotel.com said the one amount was final. We had to pay extra taxes on the total amount from hotel.com. This just isn’t right getting taxed on our total amount that already had taxes included. So basically we got taxed on our taxes!!! The only extra charge that was in the disclosure was paying with a credit card. This is also ridiculous because who carries that much money!
Also 2 women were very friendly but the customer service I got from a dark hair gal from me inquiring all the charges just made me feel like I was just a nuisance. She finally just threw money on the counter and stated here is the difference and by the way that’s out of my own money. That’s not the answer or response I was looking for. She just made me feel like uncomfortable for taking her money. Sorry that I couldn’t get a detailed receipt. The total didn’t match what was on my credit card. I just didn’t understand why our charges were so different from hotels. Com. She couldn’t explain it very well either.
Overall nice place, cozy cabins, able to grill and supplies. Not a lot of choice for food around so be prepared for that.
Douglas
Stayed 3 nights in Aug 2024