4/10 Poor
Scott
Travelled with family
26 Sept 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff were all friendly and helpful BUT there was only one elevator in operation and it took forever. The elevator was filthy. Our room was not cleaned well. The sheets and towels were clean but the room itself was gross. Dust on headboard, window sills, stuck on grime on towel bars and faucets and toilet paper roller. Frig did not work but they replaced no problem BUT there was a lot of dirt and grime and broken glass around the fridge and the gentleman who replaced the fridge just replaced the fridge with the dirt and broken glass around the fridge instead of having someone come to clean it. The first frig was dirty gross and the second one was not quite as dirty but the door shelves were not clean. The carpet was disgusting. We kept our shoes on! Mirror on bathroom door should be on the outside of the door and not on the inside or put another mirror in the bed area and there needs to be something to put one's suitcase on. Again, staff friendly but someone needs to teach the cleaning staff how to clean thoroughly and do inspections periodically.
Scott
Stayed 3 nights in Sep 2024