The room was very spacious, comfortable and well kept. The reception staff were helpful and friendly, however they seemed to be uncertain about things like room service, when the restaurant was open or closed, taxi and bus services to and from the hotel. Although they were very friendly and tried to be as helpful as they could, there was a general lack of professionalism: there was a lady at the concierge desk talking loudly on her cellphone, the key cards didn't work correctly, the staff were casually dressed (which is not what you expect from a 4 star hotel) and the Lobby bathroom was not serviced. Overall our stay was lovely and the staff were pleasant and accommodating.