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Grand Excelsior Hotel Deira

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Excelsior Hotel Deira

Outdoor pool, open 8:00 AM to 6:00 PM, pool loungers
Reception hall
Point of interest
Point of interest
Banquet hall

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Al Muteena Street, Deira, Dubai, 5772
  • Al Ghurair Centre
    18 min walk
  • Naif Souq
    4 min drive
  • Dubai Creek
    6 min drive
  • Dubai (DXB-Dubai Intl.)
    14 min drive

Room options

View all photos for Superior King

Premium bedding, minibar, in-room safe, individually decorated

Superior King

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe King

  • 26.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 Queen Bed

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Twin

Combined shower/bathtub, free toiletries, hair dryer, dressing gowns

Superior Twin

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Twin

  • 28 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite

Premium bedding, minibar, in-room safe, individually decorated

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Double Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Double Room

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Twin Room

Premium bedding, minibar, in-room safe, individually decorated

Premium Twin Room

  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 1 Queen Bed

Premium bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Queen Bed

  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Hilton Garden Inn Dubai Al Muraqabat

Pool
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (706)
The price is AU$199
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hilton Garden Inn Dubai Al Muraqabat

About the area

Dubai

In the heart of Dubai, Grand Excelsior Hotel Deira is within a 5-minute drive of City Centre Deira and Gold Souk. .This spa hotel is 3.5 mi (5.7 km) from Dubai Creek and 4.8 mi (7.7 km) from Grand Mosque.

What's nearby

  • Al Ghurair Centre - 18 min walk
  • City Centre Deira - 5 min drive
  • Gold Souk - 5 min drive
  • Dubai Museum - 8 min drive
  • Dubai Festival City Mall - 8 min drive

Getting around

  • Abu Baker Al Siddique Station - 10 min walk
  • Dubai Intl. Airport (DXB) - 14 min drive

Restaurants

  • ‪Red Table Restaurant - ‬4 min walk
  • ‪Modern Coffee Shop - ‬6 min walk
  • ‪مطعم ومقهى نسرين - ‬5 min walk
  • ‪Calicut Notebook - ‬4 min walk
  • ‪ماكدونالدز - ‬4 min walk

About this property

Grand Excelsior Hotel Deira

Hotel with a full-service spa, near Dubai Creek
Grand Excelsior Hotel Deira offers 229 air-conditioned accommodations with minibars and safes. Each accommodation is individually decorated. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms and couples treatment room(s). Services include Swedish massages and Thai massages.
Make yourself at home in one of the 229 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages. If you're looking for recreational opportunities, you'll find a nightclub, a health club, and an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Terrace, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Dubai? This hotel has 8073 square feet (750 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Terrace - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Le Cafe - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

Languages

Afrikaans, Arabic, English, Farsi, Filipino, French, Hindi, Indonesian, Russian, Swahili, Thai, Ukrainian, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AED 49 for adults and AED 25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Terrace
  • Le Cafe

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Full-service spa
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference space (8073 square feet)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Rooftop terrace

Spa

  • Couples treatment room(s)
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Hardwood flooring in room
  • Deep-pile carpet in room
  • In-room accessibility
  • Smooth flooring in room

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AED 150.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AED 200 per accommodation, per stay
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 49 for adults and AED 25 for children
  • Airport shuttle fee: AED 150 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: AED 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Property Registration Number 100244835300003

We should mention

Pool access available from 8:00 AM to 6:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

Grand Excelsior Hotel Deira Dubai
Grand Excelsior Deira Dubai
Grand Excelsior Deira
Sheraton Deira Dubai
Grand Excelsior
Grand Excelsior Deira Dubai
Grand Excelsior Hotel Deira Hotel
Grand Excelsior Hotel Deira Dubai
Grand Excelsior Hotel Deira Hotel Dubai

Grand Excelsior Hotel Deira Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 71 out of 291 reviews" "
Rating 8 - Good. 99 out of 291 reviews" "
Rating 6 - Okay. 55 out of 291 reviews" "
Rating 4 - Poor. 35 out of 291 reviews" "
Rating 2 - Terrible. 31 out of 291 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Mohammad Yusufali

Liked: Staff & service
The staffs were very good
Stayed 3 nights in Jun 2024

10/10 Excellent

Jason, San Diego

Stayed 2 nights in Mar 2024

10/10 Excellent

Mohammad, Eastvale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe
Stayed 5 nights in Apr 2024

10/10 Excellent

Nizar, Duluth

Stayed 1 night in May 2024

8/10 Good

Paiman

Disliked: Property conditions & facilities
Very old property. Super busy because of location and multiple night clubs inside the hotel. Elevator waiting time too long. Underground parking is a joke. Impossible to drive into the parking and every time someone has to inform the staff in the lobby so security opens the door for the parking. Having said that staff were lovely and kind.
Stayed 7 nights in May 2024

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2024

2/10 Terrible

syed j

Disliked: Cleanliness, property conditions & facilities, room comfort
customer serve was not good over all.
Stayed 1 night in Mar 2024

2/10 Terrible

Nancy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Water was leaking in washroom No hot water Had to ask everyday for basic things as towel, hair dryer etc
Stayed 5 nights in Feb 2024

6/10 Okay

Nyeji

Stayed 1 night in Mar 2024

8/10 Good

Raeef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

2/10 Terrible

Verified traveller

Nothing grand about hotel stay away
Thw hotel name is Grand but nothing grand about this terrible hotel. Carpet and room smells diety. In 3 days stay we have to keep on complaining whole of our trip went in hotel staff fixing. Shame for hotels.com to advertise such patheic hotel which is not upto standard. Stay away for family
Stayed 3 nights in Dec 2023

4/10 Poor

Brady

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Mohamed

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
To be honest i booked this hotel me my wife and my child 6 years old I been booked 2 bed king bed but i was reach there they give me 2 single bed and they ask me to buy another bed for 200 dirham if you convert it’s cost £44.5 a night I ask why they said what did you get online it’s not right this is business in Dubai and I was up set and I have no choice because I can’t afford that money after I share the bed my son this is my worst 3 nights in dubai
Stayed 3 nights in Dec 2023

2/10 Terrible

Moosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Worse hotel experience ever. Overall Poor service.
Stayed 6 nights in Dec 2023

2/10 Terrible

Aimy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to start by saying that this was booked by Expedia and was meant to be with breakfast which I paid extra for but when the confirmation came it was without breakfast. It definitely did not mention that it was 3PM check in time because had I known this prior to my arrival I would not have booked this property. Our flight was an early morning one and when we arrived they told us that we couldn’t check in until 3PM nor did they have “any available rooms” that we could purchase even though we should have been a complimentary one seeing as we were leaving at midnight the night we was leaving. The staff did not care that we had just got off a flight and made us sit in the waiting area for number of hours before we finally got our room. They wouldn’t declare the difference in price for with or without breakfast and had no idea how it could have happened. There was many other people in similar situations as a lot of them were in the waiting area.. check out time is also early so need to bear that in mind. Room card kept not working so daily had to go downstairs to make it work again. Terrible experience not sure how this is a 4* hotel.
Stayed 4 nights in Dec 2023

2/10 Terrible

khalid

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

6/10 Okay

Adlan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good hotel.. I expected better
Stayed 2 nights in Oct 2023

10/10 Excellent

Abdinur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coming back from COVID long closure they are doing well.
Stayed 3 nights in May 2023

8/10 Good

San Sang

Liked: Staff & service
Stayed 8 nights in Feb 2023

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, amenities
Location and staff
Stayed 10 nights in Feb 2023

2/10 Terrible

Jumoke Gbemisola Mary

Disliked: Cleanliness, amenities, property conditions & facilities
What you see on Expedia's website is not it! It's a low budget hotel with very dirty room's and bathrooms. You would have call multiple times for the cleaning and for clean cups! No it's nothing to write about and they do not use Expedia! Expedia is a thief!!
Stayed 7 nights in Aug 2022

2/10 Terrible

Marlene

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was shabby and unclean. I didcovered a cockroach in my bedroom and developed a rash on my leg where I was bitten by something.
Stayed 8 nights in Aug 2022

2/10 Terrible

Rubin Andrews

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall cleaniness and the attitude of the staff.
Stayed 2 nights in Jul 2022

8/10 Good

Amandeep

Disliked: Staff & service, amenities, property conditions & facilities
Staff were totally unprofessional we called for towels 10 times no one was response back to us.
Stayed 1 night in Jul 2022

2/10 Terrible

Abdallah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022