We arrived in the evening, and when the door was locked, we found we had been emailed a code to get into the main door and room door. We never found staff on site, so were relieved to know we could get in. The location is perfect, however if you are looking for fancy or cozy, this isn't it. We were always on the go so only used the room to sleep in. You must share the toilet and shower with all the guest rooms that are on your floor, however it was clean and updated.