4/10 Poor
Robert
Business traveller, Travelled with group
15 Aug 2024
Disliked: Staff & service, room comfort
JUST KIDDING!
The Hotel was amazing and the staff was very friendly and helpful... Just Kidding!
Check in was very slow and painful. The hotel clerk thought it was funny to tell us that there were no rooms available even though we had a reservation. He was very insistent that there was nothing that he could do and we would not be receiving a refund. We were headed for the door before he yelled from behind the counter "Just Kidding!" Startled and confused by this idea of a joke we begrudgingly continued with our check in. However the practical joke did not end there and the clerk decided to try this trick twice more during different parts of the check-in process. By this point we had wised up to these games and were not about to be played with anymore. At this point there was actually an issue with our check-in leading us into a boy who cried wolf scenario ultimately leading to a long and drawn out check in process that was very awkward and painful. Clearly the desert heat has roasted this hotel's clerks mind. Rooms were just OK.
Robert
Stayed 1 night in Aug 2024