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Chena Hot Springs Resort

2.5 star property

Photo gallery for Chena Hot Springs Resort

Exterior
Forget-me-not Cabin (No Bathroom)
Aerial view
Aromatherapy, hot stone massages, deep-tissue massages, Swedish massages
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Spa
  • Pool
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
56.5 mile Chena Hot Springs Rd., Fairbanks, AK, 99712
  • Chena Hot Springs
    ‪1 min walk‬
  • Aurora Ice Museum
    ‪2 min walk‬
  • Angel Rocks Trailhead
    ‪13 min drive‬

Room options

Family Suite

  • Sleeps 6
  • 2 Twin Beds and 2 Queen Beds

View all photos for Standard Room, 1 Bedroom (Moose Lodge)

Standard Room, 1 Bedroom (Moose Lodge)

Standard Room, 1 Bedroom (Moose Lodge)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room

Signature Room

Signature Room

  • Sleeps 4
  • 2 Double Beds

About the area

Fairbanks

When you stay at Chena Hot Springs Resort in Fairbanks, you'll be in the mountains, just steps from Chena Hot Springs and Aurora Ice Museum. .This hotel is 1.2 mi (2 km) from Chena River and 7.9 mi (12.7 km) from Angel Rocks Trailhead.

What's nearby

  • Chena Hot Springs - 1 min walk - 0.1 km
  • Aurora Ice Museum - 2 min walk - 0.2 km
  • Angel Rocks Trailhead - 13 min drive - 12.8 km
  • Tors Trailhead - 24 min drive - 27.8 km

Getting around

  • Fairbanks Intl. Airport (FAI) - 98 min drive

Restaurants

  • ‪Chena Hot Springs Resort Restaurant - ‬2 min walk

About this property

Chena Hot Springs Resort

Hotel with free parking, steps from Chena Hot Springs
Chena Hot Springs Resort offers 80 accommodations with coffee/tea makers and hair dryers. 40-inch flat-screen televisions come with satellite channels. This Fairbanks hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided daily.
An indoor pool and an outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Stay in one of 80 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include coffee/tea makers and ceiling fans, and housekeeping is provided daily.
Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and bicycles to rent. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a picnic area.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. This hotel has 3 meeting rooms available for events. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Chena Hot Springs Resort has a restaurant on site.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • On-site parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:30 AM: USD 11.50-41.95 for adults and USD 9.25-9.25 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Bike rentals
  • Canoeing
  • Cross-country skiing
  • Fishing
  • Hiking/biking trails
  • Horse riding/hire
  • Indoor pool
  • Outdoor pool
  • Playground
  • Snowmobiling
  • Snowshoeing
  • Spa services

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • ATM/banking services
  • Front-desk safe
  • Lockers available
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Ski equipment hire
  • Tour/ticket assistance

Business services

  • Meeting rooms - 3

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Ceiling fan
  • Heating

Bathroom

  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 11.50 to 41.95 for adults, and USD 9.25 to 9.25 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 11:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort
Chena Hot Springs Fairbanks
Chena Hot Springs
Chena Hot Springs Resort Hotel
Chena Hot Springs Resort Fairbanks
Chena Hot Springs Resort Hotel Fairbanks

Chena Hot Springs Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 308 out of 943 reviews
Rating 8 - Good. 291 out of 943 reviews
Rating 6 - Okay. 166 out of 943 reviews
Rating 4 - Poor. 113 out of 943 reviews
Rating 2 - Terrible. 65 out of 943 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed at Chena for 6 nights in December. The drive from Fairbanks was easy and check-in was smooth, even at 11pm. We booked two double bed rooms and they were small but clean. We ate at the restaurant on site for many of our meals. Prices are high but portions are huge. We left quite a bit of food behind unfortunately since there wasn’t a mini fridge or microwave in our room. As for the hot springs, we loved it. Plenty of locker space and hooks at the end of the board walk to hang your towel. It’s a perfect place to warm up after a day spent doing winter activities.
Stayed 6 nights in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities
The property is absolutely beautiful and staff is great and friendly.
Stayed 4 nights in Dec 2024

6/10 Okay

Ashley

Travelled with partner
Liked: Staff & service
The water smells lile sulfur because of hot springs, food and staff our great, rooms are average needs update but it has a more vintage type cabin vibe. The ice museum and hot springs was great
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Ramanna

Stayed 3 nights in Nov 2024

4/10 Poor

Eric

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Hot Springs! Everyone there was so nice and helpful. My Mother is in a wheel chair so they put us as close to all the activities as possible.
Stayed 2 nights in Nov 2024

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this resort, the hot springs, etc was awesome!!! The service, food and facilities excellent and we saw the northern lights 3 nights in a row. We fulfilled the objective of the trip. Thanks so much!
Stayed 5 nights in Nov 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect Alaskan getaway!
Stayed 6 nights in Nov 2024

10/10 Excellent

Sarah

Stayed 2 nights in Oct 2024

8/10 Good

darpan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was horrible specially if you come late evening in busy vacation times. Hot spring was very nice.
Stayed 1 night in Aug 2024

6/10 Okay

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Unique stay
Chena Hot Springs is definitely a unique place to visit. The hot springs themself were great, and it's worth the visit just to experience them. We stayed for two nights and I can't imagine staying longer unless you were absolutely focused on seeing the northern lights and are ok waiting for a weather window. We did not see them, it was overcast the whole time. They also don't really offer wake up calls, so we had to just periodically keep on checking. We stayed in a Fox River room. It was clean- but nothing special. Our first room was ridiculously hot with no way of cooling it even with the windows open. It was in the 30's outside. The thermal heat was radiating up from the ground. They were super accommodating and moved us to a room on the 2nd floor that was much cooler. There is a TV but only a couple channels come in and the only one that came in clearly was Fox News. There is not a fridge or microwave in the room which made it difficult to bring leftovers from the restaurant or keep room drinks cold. The restaurant itself was very good and had many options which is good since it is the only option for all meals. Though there is a Cafe with frozen stuff you can heat up in their microwaves if you want. We went to the ice museum- it was neat though I am not sure it is worth the $20, but there is little else to do so I would plan on it. All of the hotel staff were super friendly. Overall, I am really glad we went and enjoyed it, but do not see the need to go back.
Stayed 2 nights in Oct 2024

10/10 Excellent

Andre

Stayed 2 nights in Oct 2024

6/10 Okay

Halina

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
I didn't like the way the dogs are treated. They are chained on short chains to their little houses just running in small circles. After 8 years of the hard work they are being dumped for adoption . The property needs to be upgraded especially little showers. We really liked the restaurant. The reception worker in the morning had no idea how to work the computer and was not able to provide us the invoice.The aurorium room was cold and the light was not working.
Stayed 3 nights in Oct 2024

8/10 Good

Fumitoshi

Stayed 3 nights in Sep 2024

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place so many things offered at location!
Stayed 3 nights in Sep 2024

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service
Every member of the staff is beyond excellent! Property is in desperate need of a revamp for sure! Hot springs are wonderful however also in department need of a revamp. Buildings are very ran down Food is excellent! Tours inside property excellent!
Stayed 4 nights in Oct 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was definitely a fun experience. We jave lived here for a long time and had never visited. Room was ok. Our phone did not work but they came and fixed it. One point I would make. If I pay the same amount for each night, I would appreciate room cleaning every day! I am paying the same amount each day. I should have clean sheets and towels every day. If I would get a discount for the second day that would make sense. If I pay the same amount I should have a completely clean every day.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sara

Stayed 1 night in Sep 2024

8/10 Good

Shane, Spring Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acknowledgment of presence at restaurant (waiting for seating) was very poor. Ate there 3 times. Wait staff should be dedicated to a room and the patrons in it. Service within the restaurant was also poor, although the food was good and delivered fairly quickly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Oleg

Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Teresa

Travelled with family
Liked: Staff & service
We had a good time, saw the northern lights and had some good interactions with staff. But, the rooms are small and outdated, the shower is smaller than one in a motor home. No refrigerator and no room service unless you request towels or to have your room swept. The first step into the building was at least 10 inches and I have a bad knee so that was no fun. I would go again but for a shorter amount of time (we were there 5 nights) and be prepared with an ice chest and food of my own. The dining area has extremely long wait times (we waited almost 2 hours for dinner). The good things were the hot springs, ice museum and northern lights tour.
Stayed 5 nights in Sep 2024

6/10 Okay

Molly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
CHena is in a beautiful area and short walk up the hill will take you to an amazing spot to view the Aurora. The staff were all friendly and helpful. Enjoyed our interactions with each of them. However, the rooms were tired and not well kept. The shower handle was backwards, you could hear noise throughout the night. I recommend staying in the newer Moose lodge as we were in the older quad cabins and they were disappointing. The price point was very fair and there is a lot to do on the property in terms of hiking, hot springs, tours of the ice museum and goethermal green house. The food in the restaurant was fine.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024