8/10 Good
Vanessa
Travelled with family
16 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
Overall was a good location, a couple of things to be considered is on a 6 night stay only received house keeping once, a couple of maintenance issues are the loungeroom aircon started leaking so might be due for clean/service. Toilet roll holder was loose when we chceked in and eventually fell off during our stay, i super glued it back on, water pressure in shower wasnt the greatest meaning the spa took over an hour to fill. Multiple times i went to stop into reception to speak about these things and no one was there so couldn't really do much but deal with the issues myself. On top of all this Multiple times the receptionist tried to take money from my account weeks leading up to my check in including earlier in the day of my check in when it was stated pay at the property which had been verifed Multiple times to us and receptionist by Expedia and i was made to feel uncomfortable for contacting Expedia to ensure the resort stuck to that as reception wasnt pleased and was ready to cancel our booking
Vanessa
Stayed 6 nights in Jan 2025