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Hilton Santa Cruz/Scotts Valley

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Santa Cruz/Scotts Valley

Exterior
Reception
Exterior
Lobby
Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Gym
  • Hot tub
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Parking available
    Parking available

Explore the area

Map
6001 La Madrona Drive, Santa Cruz, CA, 95060
  • Pasatiempo Golf Course
    5 min drive
  • Henry Cowell Redwoods State Park
    5 min drive
  • Zip Line
    8 min drive
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    37 min drive

Room options

View all photos for Room, 2 Queen Beds (Forest View, High Floor)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds (Forest View, High Floor)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Forest View, High Floor)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (Forest View, High Floor)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Flat-screen TV, MP3 dock

Room, 1 King Bed

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Flat-screen TV, MP3 dock

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Deluxe Suite, 1 Bedroom

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Allergy Friendly

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Allergy Friendly

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Balcony

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Allergy Friendly

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Balcony

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 Bedroom, Accessible (Hearing)

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Suite, 1 King Bed with Sofa bed

  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Four Points by Sheraton Santa Cruz Scotts Valley
Pet-friendly
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (827)
The price is AU$177
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Four Points by Sheraton Santa Cruz Scotts Valley

About the area

Santa Cruz

Located in Santa Cruz, Hilton Santa Cruz/Scotts Valley is in the mountains, within a 10-minute drive of Henry Cowell Redwoods State Park and Pacific Avenue. .This hotel is 4.1 mi (6.6 km) from Roaring Camp Railroads and 6 mi (9.7 km) from Santa Cruz Wharf.

What's nearby

  • Henry Cowell Redwoods State Park - 5 min drive - 4.6 km
  • Santa Cruz Wharf - 8 min drive - 9.8 km
  • Santa Cruz Beach Boardwalk - 9 min drive - 10.2 km
  • Roaring Camp Railroads - 9 min drive - 6.6 km
  • Mystery Spot - 11 min drive - 10.7 km

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 37 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Taco Bell - ‬18 min walk
  • ‪Jack in the Box - ‬4 min drive
  • ‪Starbucks - ‬16 min walk

About this property

Hilton Santa Cruz/Scotts Valley

Suburban hotel with a 24-hour fitness center and a 24-hour business center
Hilton Santa Cruz/Scotts Valley offers 178 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 178 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with premium bedding. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Take advantage of the hotel's room service (during limited hours). Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Santa Cruz? This hotel has 7000 square feet (650 square meters) of space consisting of conference space and 5 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 13 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: USD 16.95-25.00 for adults and USD 14.95-20.00 for children
  • Room service available

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • 24-hour business centre
  • Conference space (7000 square feet)
  • Meeting rooms - 5

Outdoors

  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Comprehensive recycling policy
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Energy-saving switches
  • Free newspapers (weekdays)
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 16.95 to 25.00 for adults, and USD 14.95 to 20.00 for children
  • Self parking fee: USD 13 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Cruz
Hilton Santa Cruz
Hilton Santa Cruz Hotel
Hilton Santa Cruz Hotel Scotts Valley
Hilton Santa Cruz Scotts Valley
Hilton Scotts Valley Santa Cruz
Santa Cruz Hilton Scotts Valley
Santa Cruz Scotts Valley
Santa Cruz Scotts Valley Hilton
Scotts Valley Santa Cruz
Hilton Santa Cruz Scotts Valley Hotel
Hilton Scotts Valley
Hilton Scotts Valley Hotel
Hilton Santa Cruz / Scotts Valley Hotel Santa Cruz

Hilton Santa Cruz/Scotts Valley Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 552 out of 1065 reviews" "
Rating 8 - Good. 212 out of 1065 reviews" "
Rating 6 - Okay. 154 out of 1065 reviews" "
Rating 4 - Poor. 85 out of 1065 reviews" "
Rating 2 - Terrible. 62 out of 1065 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to parks and travel
Stayed 1 night in Aug 2024

8/10 Good

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing except for the Jacuzzi, which was lukewarm. That’s why you lost one star
Stayed 2 nights in Aug 2024

6/10 Okay

Gilbert

Liked: Staff & service
Room was not cleaned well.
Stayed 5 nights in Aug 2024

6/10 Okay

Mrs Lawrence

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was extremely humid. I left a garment out sig if my suitcase and it felt almost wet to the tough. I work and have lived in Scotts. It is not that humid I think something in the hotel was causing it.
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service
Overall great location and nice size room. Bed was hard, ac didnt work, window had locks where tou could only open 4inches so the room nevee cooled down at night. The mini fridge in room was messed up. We also didnt know before booking that you have to pay 10.00 a day for parking at the hotel.
Stayed 3 nights in Aug 2024

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Were told we couldnt check in
Stayed 2 nights in Aug 2024

2/10 Terrible

James and Frances

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Fire alarm off 445 am no staff to direct anyone and people struggling to go to parking lot in pjs plus in friendly staff lots of extra charges crappy food and mouly rooms that smelt like dog pee and uncomfortable beds don’t go
Stayed 2 nights in Aug 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service
Everything was good except for the ac not working for the one night we stayed
Stayed 1 night in Aug 2024

2/10 Terrible

Abraham

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My heart sank as I reflect on my experience at this property. It pains me to admit that this has been the most disappointing stay of my life. Hilton hotels are renowned for their impeccable rooms and top-notch customer service, but sadly, this was not the case here. The service fell far below my expectations, leaving me feeling disheartened. The fact that Hilton hotel charges for parking left me crestfallen, especially when there were plenty of parking spots available. Regrettably, this will be my final visit to this property. The musty odor in my room was overwhelming, prompting me to check out after a mere five hours in search of alternative accommodation.
Stayed 2 nights in Jul 2024

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, quiet, comfy, stinky bathroom
For our anniversary we booked an airbnb that canceled 36 hours before our flight to California. We were lucky to find this place and really enjoyed the personal balcony. The room was comfortable and the hotel was quiet. My only complaint, that i said multiple times daily, was the bathroom smelled of urine. I don't know if the toilet needed a new wax ring or if it was the shower curtain. But I had to keep the bathroom door shut the entire stay.
Stayed 5 nights in Aug 2024

8/10 Good

Charlie, Portola

Liked: Cleanliness, staff & service
Expensive. No free morning lobby coffee. A/C in room made noise but didn’t obey thermostat. Permanent stains in shower. Room deodorizer applied to room was strong smelling. OTOH, quiet room, good bed, food in lobby restaurant was tasty and reasonably priced
Stayed 1 night in Aug 2024

6/10 Okay

Frank

Travelled with family
Liked: Amenities
We were told we could check in 2 hours early. When arrived, after a 3 hour drive, we were told our early check in was given to someone else. We were able to use the pool and wait there for our room to be ready. We paid for parking upon check in and were given a notice on our windshield twice. E checked with the front desk and were told it is an outside source, but for us not to worry about it. We were given the option to have our room cleaned or not, we chose to have it cleaned once. It was only take out dirty towels and empty trash, after calling the front desk we were told you have to request full service to get supplies refilled, bathroom cleaned etc. . We were never given that option and they stated full service was included in our room rate. Our refrigerator freezer was in need of being defrosted and was unusable. One of the couch cushion had a broken zipper and all of the foam was exposed. Very disappointed. Beautiful hotel, just bad customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade bathroom plz
Stays at the sheraton a week before the hilton the sheraton room are way nicer but no pool. If they upgraded the bathroom this place would be amazing.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Aug 2024

8/10 Good

HILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, but for the price they should offer complimentary breakfast.
Stayed 3 nights in Aug 2024

10/10 Excellent

Judye

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The cleaning person missed two days of our stay. The front desk took forever to answer calls.Breakfast not included. Balcony faced parking lot. A Aside from that, we had a lovely room, nice pool, good surroundings, a d a very pleasant stsy
Stayed 5 nights in Aug 2024

10/10 Excellent

Edward, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the area. Lots of trees. Close to the freeway but not a lot of noise. The only thing I minded was the smell of bleach in the room but that just means the room is clean right? Can’t complain too much on that. Overall, I would stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stayed room was clean w nice place
Stayed 1 night in Jun 2024

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty landscaping, lobby, nice pool and spacious rooms.
Stayed 2 nights in Aug 2024