Complete Disaster - Stay Away
Got double-charged. Despite paying through Expedia they charged my wife's credit card the whole week stay again. Staff first said "yeah we see it, sorry that receptionist was new and she made a mistake. it'll reverse automatically." Later claimed they couldn't see any charge. After hours of arguing with 2 mangers across our week stay there, the bank literally confirmed the charge to the manager - and he STILL denied it. And then asked me dispute it myself. I did. Have to wait 60-day for a decision on my money and might not be refunded.
But wait, there's more:
Pull-out bed was disgusting - covered in stains. Construction everywhere all week - pool torn apart, gym wrapped in plastic, outdoor areas covered in debris. Couldn't use any amenities we paid for.
But to be fair: the room (other than the pull-out) itself was fairly clean as well as the bathroom, and the lobby wasn't bad.
TLDR: Pros: Clean bathroom, decent lobby Cons: Double-charged me, confirmed the mistake, then denied it. and kept lying about it, disgusting bed, construction blocking all amenities, terrible customer service