We booked a King or Queen room, 500 Square feet. We decided on the hotel based on its location, the photos and the reviews seemed good. I wish we had dug deeper into the reviews, we would have found many many people with the same complaints we have.
Our room was nowhere near 500 square feet and we were given two double beds, much too small for the two of us. When we requested a refund since they didn’t have what we booked and paid for, they refused. We tried contacting customer service at hotels.com and they couldn’t do anything because even after 3 calls from the hotels.com reps they insisted they had given us the room we booked and refused to refund.
This hotel feels like it’s stuck in 1998, surly front desk worker and all. It was also more expensive by $70 then the Holiday Inn’s in the neighbouring towns Troy and Sydney. The hotel is old, smells like smoke, the lobby looks nothing like the photos. The bathroom door nearly touches the toilet when you try to close it, the caulking in the bathroom has pink mold.
It’s just yuck and the staff make it even worse.
