8/10 Good
Cristian
Business traveller
28 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel, front desk lady is terrible.
The room was great, it had a hot tub with jets, clean, comfortable, and spacious. What wasnt great was front desk lady. An older lady who has poor customer service skills was very unhelpful and passive aggressive. $200 charged to my card, yes charged! My account was missing $200 from Doubletree. The money was supposed to be a deposit ( alot for a Doubletree but whatever ). I was told it would show in my account after i checked out. A week went by and no money. I called the hotel, and was told to wait 7 buissiness days, why? The lady was quite persistent that my account wasnt charged, and that the money was only placed on hold during my stay. She kept saying that it showed as void on her computer and refused to look into it further. I called my bank to make sure i hadnt made a mistake. Nope! The bank verified that Doubletree had charged me $200 and hadn't put it back. I called the hotel again and the rude lady told me that it could be up to 10 buissiness days. Wait...wasnt it voided? She refused to help in anyway. I had to file a claim with my bank in order for Chase to replace my money. I wrote a letter to customer service cooperate, i myself worked at The Disneyland Hotel for 12 years, and would never treat a guest like that. The rest of the staff were great. That being said, if i dont hear from Doubletree, there's always a Hyatt near Hilton properties. I'm sure they will appreciate my buissiness.
Cristian
Stayed 1 night in Nov 2024