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Gatlinburg Town Square by Exploria Resorts

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
Exterior
Indoor pool, seasonal outdoor pool
Basketball court
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Parking included
    Parking included
  • Laundry
    Laundry

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    5 min walk
  • Gatlinburg Space Needle
    7 min walk
  • Traffic Light #8
    7 min walk
  • Knoxville, TN (TYS-McGhee Tyson)
    70 min drive

Room options

GTS Accessible Studio

  • 41 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room

GTVH Standard King Room

  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

Free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

  • 85 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

Free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

Free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room

GTVH Standard Queen Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

Free WiFi, bed sheets

GTS 2 Bedroom Premium

  • 85 sq m
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

Free WiFi, bed sheets

GTS 2 Bedroom Deluxe

  • 80 sq m
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Free WiFi, bed sheets

GTS 1 bedroom Condo

  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

GTS Studio

GTS Studio

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

GTS 3 Bedroom Condo

  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

Free WiFi, bed sheets

GTV 1 Bedroom Condo

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio

GTV Studio

  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About the area

Gatlinburg

With a stay at Gatlinburg Town Square by Exploria Resorts in Gatlinburg, you'll be a 5-minute walk from Gatlinburg Convention Center and 15 minutes by foot from Great Smoky Mountains National Park. .This eco-certified hotel is 0.3 mi (0.5 km) from Gatlinburg Space Needle and 0.4 mi (0.7 km) from SkyPark.

What's nearby

  • Gatlinburg Convention Center - 5 min walk - 0.4 km
  • Gatlinburg Space Needle - 7 min walk - 0.6 km
  • SkyPark - 8 min walk - 0.7 km
  • Ripley's Aquarium of the Smokies - 16 min walk - 1.3 km
  • Anakeesta - 16 min walk - 1.4 km

Getting around

  • McGhee Tyson Airport (TYS) - 70 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬8 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬10 min walk
  • ‪Crawdaddy's Restaurant & Bar - ‬8 min walk
  • ‪Smith & Son Corner Kitchen - ‬7 min walk
  • ‪Mellow Mushroom - ‬8 min walk

About this property

Gatlinburg Town Square by Exploria Resorts

Eco-certified hotel with a fitness center and a seasonal outdoor pool
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.
An indoor pool, a children's pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 221 air-conditioned rooms featuring microwaves. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones with free local calls, and housekeeping is provided daily.
Don't miss out on the many recreational opportunities, including an indoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and barbecue grills.
Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. Free self parking is available onsite.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site

Things to do

  • Basketball
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Playground
  • Seasonal outdoor pool
  • A hot tub

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Playground
  • Seasonal outdoor pool

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities

Outdoors

  • BBQ grill(s)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Food and drink

  • Microwave

More

  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from July 5 2024 to January 31 2026 (completion date subject to change). The following areas are affected:
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 481 out of 1002 reviews" "
Rating 8 - Good. 271 out of 1002 reviews" "
Rating 6 - Okay. 112 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 73 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice location, short walk to main strip. Room was pretty dated and hotel was having some work done to it. Friendly staff. Many bears running around at night.
Stayed 7 nights in Aug 2024

4/10 Poor

Jaclyn

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I made this reservation I was under the impression I would be in the resort. When we arrive we are put in a small building separate from the resort. Our room wasn't completely clean the sliding door didn't lock and there was a huge gap under the main door. Definitely was over charged for what we got and will not be rebooking with this location.
Stayed 3 nights in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of issues with room that was booked. Didn’t have that many issues in the past.
Stayed 5 nights in Jul 2024

2/10 Terrible

Josie

Disliked: Cleanliness, property conditions & facilities
Cockroach was found in my room
Stayed 4 nights in Aug 2024

10/10 Excellent

Shane, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and our 2 bedroom unit was perfect l.
Stayed 3 nights in Aug 2024

4/10 Poor

Janell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gatlinburg
Just keep scrolling. This place is wrong on so many levels. We needed a place to stay and this was it for being last minute and not costing $300. Two things I did like was the room was quite big, the second thing…shower was hot.
Stayed 1 night in Aug 2024

8/10 Good

Von

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These are my concerns: Handicap needs to be closer to getting to there cars. There was a elevator but still had to walk a long way to my room.staff needs post more about bears coming on the property, even on the website. I founded out more things about the places from the people staying there.
Stayed 5 nights in Aug 2024

10/10 Excellent

Shakirat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was amazing. The kids loved it.
Stayed 5 nights in Aug 2024

10/10 Excellent

Gayl Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really loved our room. Very quiet and nice.
Stayed 5 nights in Aug 2024

8/10 Good

AQUIL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 3 nights in Aug 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had not stayed near downtown Gatlinburg for a long time. I knew this was an older hotel and I didn't know what to expect. What we found was a very clean room/suite that met all of our needs for 6 people!! They have remodeled well. I can't wait to see how it looks after all of the work outside is complete.
Stayed 4 nights in Aug 2024

6/10 Okay

Loretta, maple valley

Travelled with family and small children
Disliked: Amenities
No room service wasn't good .
Stayed 4 nights in Aug 2024

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked it. My daughters were excited to hear about our experience. We are planning on taking an all girls trip next summer. We hope to stay there.
Stayed 5 nights in Aug 2024

6/10 Okay

michael

Average for a resort
Hotel was average for a resort. Facility is in need of updating, although work was being performed when we were there
Stayed 2 nights in Aug 2024

8/10 Good

Tomeka Lashay

Travelled with family
Liked: Amenities
This is a great location with tons of shops, restaurants, and activities within about an 10 minute walk. Front desk ladies were awesome! My issue was with the laundry lady with the two long ponytails. We had 5 in our party, with only 4 towel/washcloths in the room. She did not want to give us an extra set, as if she wanted us to share them amongst us. She was very rude about it. Went to front desk and this ladies took care of the issue for me and told us we can come directly to them for further assistance.
Stayed 3 nights in Aug 2024

6/10 Okay

Beverly

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was nothing like it showed online. We were there Sunday through Wednesday and our room was not cleaned at all.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities
Clean, comfortable bed and functional kitchenette with a frying pan, pots and utensils plus a decent size fridge. The nearby pool was closed, but the one across the street (indoor) was open.
Stayed 3 nights in Jul 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great First Stay
Our stay was excellent. The room was great and very clean. Check in was easy and staff were friendly.
Stayed 3 nights in Jul 2024

6/10 Okay

Tonya

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I have stayed here several times and this time we were in a room that did not have a functioning light over our dining room table and our refrigerator definitely needed cleaned. The master bath drain plug was broken before we arrived.
Stayed 3 nights in Jul 2024

10/10 Excellent

Amie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with the family
Hotel was dated, but clean. Pool area was in need of repairs, with pieces of concrete flaking off, but didn't stop us from swimming. Room was in great shape, with two bedrooms and two full bathrooms, it was more like an apartment than a hotel. It was clean and the beds were comfortable for the whole family. Kitchen area had a few pots and pans to cook with along with a stove, oven and microwave and full sized fridge. The details regarding laundry facilities weren't clear, but we were able to locate and utilize them after inquiring.
Stayed 5 nights in Jul 2024

10/10 Excellent

Gail Ann, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Lillie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024