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Hard Rock Hotel Guadalajara

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Guadalajara

Rooftop terrace
Designer store
Building design
Lobby
2 bars/lounges, poolside bar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym

Explore the area

Map
Av. Ignacio L. Vallarta 5145, Camino Real, Zapopan, JAL, 45040
  • La Gran Plaza Fashion Mall
    12 min walk
  • Glorieta Chapalita
    3 min drive
  • Plaza Galerias Guadalajara Shopping Center
    3 min drive
  • Guadalajara, Jalisco (GDL-Don Miguel Hidalgo y Costilla Intl.)
    35 min drive

Room options

View all photos for Deluxe Room, 1 King Bed (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed (Rock Royalty)

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed, Hot Tub

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Rock Royalty)

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds (Rock Royalty)

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Hot Tub

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds, Hot Tub

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Superior Room

Superior Room

Superior Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Free minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

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includes taxes & fees
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About the area

Zapopan

Located in Zapopan, Hard Rock Hotel Guadalajara is connected to the convention center, within a 10-minute drive of Minerva Roundabout and Expo Guadalajara. .This spa hotel is 3 mi (4.8 km) from World Trade Center and 4.1 mi (6.5 km) from University of Guadalajara Assembly Hall.

What's nearby

  • La Gran Plaza Fashion Mall - 12 min walk - 1.0 km
  • Plaza Galerias Guadalajara Shopping Center - 3 min drive - 3.0 km
  • Minerva Roundabout - 5 min drive - 5.3 km
  • Expo Guadalajara - 5 min drive - 4.7 km
  • Basilica de Zapopan - 10 min drive - 9.9 km

Getting around

  • Mexicaltzingo Station - 7 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL) - 35 min drive

Restaurants

  • ‪Sessions Restaurant - ‬1 min walk
  • ‪Mr. Pampas - ‬8 min walk
  • ‪El Socio - ‬7 min walk
  • ‪Utc-6 Bar Hotel Hard Rock - ‬1 min walk
  • ‪Tacos Don Trino - ‬10 min walk

About this property

Hard Rock Hotel Guadalajara

Pet-friendly hotel with a full-service spa connected to the convention center in Zapopan
Hard Rock Hotel Guadalajara offers 348 accommodations with free minibar items and safes. 49-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Zapopan hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Make yourself at home in one of the 348 guestrooms featuring free minibar items and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by Sessions, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and meeting rooms. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:00 AM.
Sessions - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (MXN 60 per day)
  • Covered valet parking on site (MXN 60 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour drop-off airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 340 for adults and MXN 150 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Sessions

Things to do

  • Fitness centre
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Handrails in stairwells
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 49-inch smart TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 5:00 AM and 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1500 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 340 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 650 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 60 per day
  • Covered valet parking fee: MXN 60 per day (in/out privileges)
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 5:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 10:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 12 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision

Property is also known as

Hard Rock Hotel Guadalajara Zapopan
Hard Rock Guadalajara Zapopan
Hotel Hard Rock Hotel Guadalajara Zapopan
Zapopan Hard Rock Hotel Guadalajara Hotel
Hard Rock Guadalajara
Hotel Hard Rock Hotel Guadalajara
Hard Rock Guadalajara Zapopan

Hard Rock Hotel Guadalajara Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1159 out of 1687 reviews" "
Rating 8 - Good. 261 out of 1687 reviews" "
Rating 6 - Okay. 138 out of 1687 reviews" "
Rating 4 - Poor. 70 out of 1687 reviews" "
Rating 2 - Terrible. 59 out of 1687 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Stanley

Travelled with family
Liked: Property conditions & facilities
Nice place a little far away from activities
Stayed 2 nights in Aug 2024

10/10 Excellent

Fernando

Liked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

angel fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 2 nights in Aug 2024

8/10 Good

Hector Alonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 day stay at Hard Rock GDL
I didn't like that at check-in, the hotel asked for the 2nd person's name (in writing), because it could be intrusive towards the privacy of guests. Note that my reservation didn't include breakfast or an open ticket during the stay, so there was little need to do this. Also there's a lot of construction going on at the 1st floor of the property. Many shops are closed due to this. Whats more is that I could hear some noise of cars driving around the avenue next to the hotel. In this regard I think the sound proofing leaves some room for improvement. I've been to other chain hotels that do a much better sound proofing job, where you can't barely hear a thing coming from the outside. Moreover, after my plane from Dallas landed I called for a shuttle, but I couldn't get one because the hostess said it would take a long time to schedule it and reach the airport. So for 10mxn each, I took two public service bus instead, from the airport to arrive at hotel. Very uncomfortable. Finally when leaving the hotel, I programmed a taxi for 450 mxn, although I was charged 550 due to traffic. So for practical purposes, Hard Rock hotel doesn't have a shuttle service.
Stayed 2 nights in Aug 2024

10/10 Excellent

Arelis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Aug 2024

8/10 Good

patricia, Downey

Travelled with partner
Liked: Staff & service
Situated in a convenient area Nice lobby bar if you’re not looking to leave hotel the usually have live bands or solo artists
Stayed 1 night in Aug 2024

10/10 Excellent

Alonso, McKinney

Stayed 1 night in Aug 2024

4/10 Poor

Adrian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall the hotel was very nice. The staff was great. I did have an issue with the hot tubs. I specifically booked a room with a hot tub but when it came time to use it, it had a foul odor. Maintenance came to clean it and it was ok until I turned the jets on and the odor returned. They switched us to a different room but that hot tub had the same issue. At that point it was late in the night and I didnt feel like waiting for staff to come look at it again and wait some more to fill up the tub to turn on the jets again and possibly have the same issue. At checkout, we were given a free breakfast and told they would folllow up with expedia about a partial refund for the room since I could not use the hot tub but I have not been contacted as I was told I would be and messages have gone unanswered. Not sure if I would stay at this hotel again but if I do, I would not spend the extra money for a room with a hot tub.
Stayed 2 nights in Aug 2024

10/10 Excellent

MARIA, LEON

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención del personal
Stayed 1 night in Aug 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

evelyn

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Staf was super nice and helpful
Stayed 1 night in Aug 2024

10/10 Excellent

Faustino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect , best hotel I have stay in
Stayed 2 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service
Tub overflows and leaked even tho it was being filled to required line
Stayed 1 night in Aug 2024

10/10 Excellent

Marco

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jul 2024

8/10 Good

Yessica

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean and nice hotel, however I felt like as a girl traveling solo I definitely was not as welcomed as when I’ve traveled with my partner to the same hotel. Granted I was only there for 2 days, but I’ve been to the same hotel with my bf 3x this year and the staff was always amazing and attentive. This time as I traveled alone for work, I without a doubt felt the judgment from the staff & could tell I was not as welcomed coming alone as a girl. Don’t know why. I used to love this hotel, however wouldn’t recommend as a solo trip.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sugey

Stayed 1 night in Jul 2024

10/10 Excellent

Joseph

Stayed 3 nights in Jul 2024

10/10 Excellent

Miyuki, Mesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Miyuki, Mesa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Beautiful hotel with a rooftop pool
Stayed 1 night in Jul 2024

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

CARLOS

Stayed 1 night in Aug 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay.
Stayed 3 nights in Jul 2024