I booked a spa room with a jacuzzi bath. I checked in and went to my room. After unpacking I then realized there was no hot water. I called the front desk and I was told that they were aware of it and that a water heater had malfunctioned, that if I wanted he could put me in another room, but it wouldn't be a spa room! Because I need hot water, and the spa room is worthless without hot water, I said yes, please I would like a room with hot water. I then ask if I would be credited the difference sinceI paid extrafor a spa room, and he replied that he couldn't do that! VERY DISAPPOINTED!