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Eliana Signature Hanoi Hotel

3.5 star property

Photo gallery for Eliana Signature Hanoi Hotel

Junior City View
Eliana Suite Terrace
Deluxe double room with standing balcony | Terrace/patio
Couples treatment room(s), body treatments, aromatherapy
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
38 Lo Su, Hoan Kiem, Hanoi
  • Thang Long Water Puppet Theatre
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • The Old Quarter Gallery
    ‪3 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪38 min drive‬

Room options

View all photos for Junior City View

Junior City View

Junior City View

  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite City View

Family Suite City View

Family Suite City View

  • 45 sq m
  • City view
  • Sleeps 5
  • 2 King Beds

View all photos for Eliana Suite Terrace

Eliana Suite Terrace

Eliana Suite Terrace

  • 45 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe double room with standing balcony

Minibar, in-room safe, individually decorated, individually furnished

Deluxe double room with standing balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe double room with internal window

Deluxe double room with internal window

Deluxe double room with internal window

  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Triple Room

Minibar, in-room safe, individually decorated, individually furnished

Family Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Suite Executive with residence view

Suite Executive with residence view

Suite Executive with residence view

  • 32 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Executive with internal window

Minibar, in-room safe, individually decorated, individually furnished

Suite Executive with internal window

  • Sleeps 2
  • 1 King Bed

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Bar (on property)

La Nueva Boutique Hotel Ha Noi

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (848)
The price is AU$178
for 1 room
includes taxes & fees
7 Mar - 8 Mar
La Nueva Boutique Hotel Ha Noi

About the area

Hanoi

With a stay at Eliana Signature Hanoi Hotel, you'll be centrally located in Hanoi, just a 3-minute walk from Hoan Kiem Lake and 7 minutes by foot from Hanoi Old Town Night Market. .This spa hotel is 0.6 mi (0.9 km) from Hanoi Opera House and 0.6 mi (1 km) from St. Joseph's Cathedral of Hanoi.

What's nearby

  • Thang Long Water Puppet Theatre - 3 min walk
  • Hoan Kiem Lake - 3 min walk
  • Hanoi Old Town Night Market - 7 min walk
  • Hanoi Opera House - 11 min walk
  • St. Joseph's Cathedral of Hanoi - 12 min walk

Getting around

  • Hanoi Long Bien Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 38 min drive

Restaurants

  • ‪Bánh Mì Bà Dần - ‬1 min walk
  • ‪Bánh Xèo Zòn - Lò Sũ - ‬1 min walk
  • ‪Mì, Phở Xào, Cơm Rang - Lò Sũ - ‬1 min walk
  • ‪Food Corner - ‬1 min walk
  • ‪Namaste Hanoi - ‬1 min walk

About this property

Eliana Signature Hanoi Hotel

Art Deco hotel connected to the convention center in Old Quarter with a full-service spa
Eliana Signature Hanoi Hotel offers 37 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
EF Spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Make yourself at home in one of the 37 individually decorated guestrooms, featuring minibars and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature bathtubs or showers with rainfall showerheads and spring water baths. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this Art Deco hotel include complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Enjoy Asian cuisine at SoyBean Restaurant, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, limo/town car service, and a computer station. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
SoyBean Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: VND 230000 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • SoyBean Restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Portable fan

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Spring water bath
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11 PM
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 340000.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 230000 per person
  • Airport shuttle fee: VND 410000 per vehicle (one way)
  • Rollaway bed fee: VND 340000.0 per day
  • Service fee: 15 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Gia Bao
Gia Bao hotel
Gia Bao Palace
Gia Bao Palace Hanoi
Emerald Waters Hotel Trendy
Gia Bao Palace hotel Hanoi
Hotel Gia Bao Ha Noi
Antique Hotel
Antique Hanoi
Hanoi Emerald Waters Trendy
Emerald Waters Trendy

Eliana Signature Hanoi Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 252 out of 339 reviews
Rating 8 - Good. 74 out of 339 reviews
Rating 6 - Okay. 9 out of 339 reviews
Rating 4 - Poor. 3 out of 339 reviews
Rating 2 - Terrible. 1 out of 339 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Gregory, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good overall stay. Staff was fantastic and breakfast was excellent. The property is a bit rougher around the edges than it appears in pictures, but we liked the decor.
Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 5 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a perfect location. We enjoyed the breakfast each morning. The staff was incredible
Stayed 4 nights in Jul 2024

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front staff was super friendly. The location is perfact right in the Hoan Kiem but slightly off busy tourist area. I stayed 2 nights before I go to halong bay, I wish I stayed there whole time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Cheuk-Fun Geoffrey, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful - couldn't have asked for better. The location is both an boon (centre of old town) and a bane (narrow crowded streets.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and sociable, and very informative on arrival giving you a map and tip sheet for the local area. The interior design is colourful and beautifully decorated. I would recommend to any first timers to Hanoi and I would return definitely. The breakfast is plentiful with many choices with friendly staff to help serve you, excellent hospitality!
Stayed 1 night in Jan 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about the hotel and staff! The roo m was nice with a big bed and all the conveniences. Nice shower, wifi, fridge and coffee maker. Plus staff cleaned the room to perfection. Breakfast was excellent! Had many options to choose from. Hot, cold,fruit plus a made to order menu. The breakfast crew was very nice and the top floor gives you a great view of hanoi. The staff offered help whenever they could. The front door was opened for me when i entered, i had laundry done quickly, and they always said hello and asked me if i was having a good time in Hanoi. I would recommend this hotel for great service at a great price. Its a couple blocks from Hoen Lake and the water puppet theater. It in the heart of the old quarter, but quiet enough when you need to relax. Thanks to all the friendly and helpful staff at Elaina Signature Hotel for a wonderful experience my first time visiting Hanoi and Vietnam.
Stayed 8 nights in Nov 2023

8/10 Good

Sumita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were vegetarian options available. Hotel also provided a complimentary cake, fruits and decorated the room for a birthday surprise, very well done.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Emma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were amazing and extremely friendly. The location was great. The hotel was doing major construction and was not told of this prior.
Stayed 3 nights in Jun 2023

10/10 Excellent

Gia Loc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel’s location is superb. It is located a few hundred meters from Hoan Kiem lake. It’s a very safe place to stay and visit Hanoi. The room is very clean, and the Wi-Fi is very fast. There are plenty of Vietnamese restaurants and souvenirs shop nearby. The hotel has a restaurant on the 8th floor offering excellent Vietnamese dishes. We had free breakfast including excellent Vietnamese soup called Pho, fried eggs, various Vietnamese fruits, coffee, tea, mango juice, … Ms. Thao and Ms. Ngoc Anh (restaurant staff) are very polite and professional, as well as the staff at the reception and travel desk. We will certainly stay here next time we visit Hanoi.
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, very helpful and attentive.
Stayed 6 nights in Jun 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS HOTEL AT ALL COSTS !!!! Worst hotel
This was THE WORST hotel I have ever stayed at, and I travel a lot for work and pleasure. The bed was rock hard, there is a loud bar across the street blasting loud thumping music into the early hours of the morning, making it impossible to sleep. The breakfast host PICKED HER NOSE and inspected her find then proceeded to serve my breakfast with those dirty hands. There is no shower curtain in the bathroom, which is a safety hazard as water goes all over the bathroom floor. A man tried to force his way into my room at midnight (there are no peep holes to see who it is) and the hotel said he was "looking for friends in another room" - why did he look me in the eye and push the door open? I am not his friend. He did not know me. They refused to do anything, Eric at the front desk let this man into the hotel. And the worst part, Huong, the front desk woman, SCREAMED at me for over an hour, refusing to assist or refund the rest of my stay, saying there is "no bar or club" and that i was lying, and that the other incidents did not occur, and she refused to help or refund me because, as she yelled at me over and over "they are your FEELINGS!" I told her i would be leaving a bad review, she replied that she'd deny it all. If this happened in the US, Europe she would be fired. This is disgusting, horrendous service, a health and safety violation, and literally the worst hotel stay of my life. I write this out in the hopes of helping my fellow travellers- DO NOT STAY HERE.
Stayed 3 nights in May 2023

10/10 Excellent

Gia Loc

Liked: Cleanliness, staff & service

8/10 Good

Jim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly and helpful. Good location in the Old Quarter and close to lake. The breakfast and service was good.
Stayed 3 nights in May 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and service Really nice and helpful staff Highly recommended
Stayed 1 night in May 2023

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
excellent hotel and nice room
Stayed 1 night in May 2023

10/10 Excellent

BRIAN DOUGLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and helpful.
Stayed 3 nights in Apr 2023

6/10 Okay

Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Choose an exterior facing room (noisy but better).
Nice boutique hotel in a good location with friendly staff and good restaurant. The street facing rooms are nice (if you can tolerate the early morning traffic noise). The interior rooms are dark and claustrophobic (and not that quiet either).
Stayed 1 night in Dec 2022

10/10 Excellent

CherylBaxter, Kent England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money, very friendly staff who go out of their way to help you, rooms excellent and clean, such a pleasant stay, thankyou to all staff at this hotel.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Geeat staff, very helpful. Even upgraded my room.
Stayed 1 night in Feb 2020

10/10 Excellent

Susan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn't be bettered
I stayed for one night on three occasions over 2 weeks. Excellent facilities in hotel and room. Hekped with all my onward travel arrangements. Extensive and delicious breakfast. What sets this hotel apart is the wonderful staff. From the moment you step through the door until you leave the service is amazing. Eg accompanied me all the way to my coach on the night train and on my final day diverted my taxi to the airport back to the hotel as i had left my daypack behind and hadnt even realized. Forever grateful. The management should be very proud of all of them. I would definitely stay here again
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Carl m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff so helpful great location
We booked this hotel mainly for the glowing reviews of staff by others and we wasn’t disappointed staff lovely people so helpful Jasmine / Lucas / Jake / Daniel / Kent to name a few lovely welcome on arrival with drinks and fruits breakfast great selection we booked with Jasmine airport pickup and drop off already waiting for us and on time drop off very close to all the main areas around the old quarter 2 minute walk to lake and 5 mins to busy restaurant area but still very quiet while sleeping I can’t give these guys at the hotel enough praise one of the most welcoming hotels we have ever stayed in down to the smallest of touches even remembering our names when we walk through the lobby well done hope to see you all again soon carl and Dianne 👏👏
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
We stayed here in November 2019. This is our fifth hotel in Hanoi. The location is great, so close to the lake and central to everything. Your right downtown. There is a small grocery store around the corner and a cafe across the street (we got coffee here). The rooms were okay, the bed was quite hard, but they give you plenty of pillows. The bathroom had hot water and decent towels. The big window in our room was fabulous, you could see right down to the street. The breakfast wasn’t great unless you order from the menu; they offer pho bowls and eggs, get those and skip the hot bar. Also, we didn’t enjoy the coffee, it has a instant flavor to it. For the money, this hotel was pleasing with some interesting quirks.
Stayed 2 nights in Nov 2019