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Flora Centre Hotel & Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Flora Centre Hotel & Spa

Lobby
Bar (on property)
Fitness facility
Junior Suite, 1 King Bed, City View | Room amenity
City view from property

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Parking included
  • Gym
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
14A Luong Van Can, Hoan Kiem, Hanoi
  • Hanoi Old Town Night Market
    2 min walk
  • Phở trộn Hạnh Xích
    1 min walk
  • Hanoi Long Bien Station
    11 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    23 min drive

Room options

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | Room amenity

Junior Suite, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Triple Room, Courtyard View

Deluxe Triple Room, Courtyard View | View from room

Deluxe Triple Room, Courtyard View

  • 22 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Twin Room, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room, 1 Bedroom

  • 20 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Luxury Suite, 1 King Bed

Luxury Suite, 1 King Bed | Living room

Luxury Suite, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 20 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Connecting Rooms

  • 45 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

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Room

Hanoi Royal Palace Hotel 2

Breakfast included
Spa
Free WiFi
Restaurant
4.9 out of 5, Exceptional, (3107)
The price is AU$260
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

Hanoi

Flora Centre Hotel & Spa is centrally located in Hanoi, a 5-minute walk from Hoan Kiem Lake and 5 minutes by foot from Thang Long Water Puppet Theatre. .This spa hotel is 1.1 mi (1.8 km) from Embassy of China and 1.3 mi (2.1 km) from Temple of Literature.

What's nearby

  • Hanoi Old Town Night Market - 2 min walk
  • Hoan Kiem Lake - 5 min walk
  • Thang Long Water Puppet Theatre - 5 min walk
  • St. Joseph's Cathedral of Hanoi - 8 min walk
  • Ho Chi Minh Mausoleum - 3 min drive

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 23 min drive

Restaurants

  • ‪Phở trộn Hạnh Xích - ‬1 min walk
  • ‪Bánh Bao - ‬1 min walk
  • ‪Q Cafe - ‬1 min walk
  • ‪Anh em quán - ‬1 min walk
  • ‪Mì Vằn Thắn Vỉa Hè - ‬1 min walk

About this property

Flora Centre Hotel & Spa

Hotel with a full-service spa, a quick walk to Hoan Kiem Lake
Flora Centre Hotel & Spa offers 37 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Heritage Centre Spa. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 37 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a steam room and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access and concierge services.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Wrap up your day with a drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Flora Centre Hotel & Spa has a restaurant on site.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Steam room

Family friendly

  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Reflexology
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 40-inch LED TV
  • TV channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 3 AM
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 350000.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one-way)
  • Airport shuttle fee per child: VND 150000 (one-way), (from 1 to 6 years old)
  • Rollaway bed fee: VND 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hanoi L'Heritage Centre Hotel
L'Heritage Centre Hotel
L'Heritage Centre
Flora Centre Hotel Spa
Hanoi L'Heritage Centre
Flora Centre Hotel & Spa Hotel
Flora Centre Hotel & Spa Hanoi
Flora Centre Hotel & Spa Hotel Hanoi

Flora Centre Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 106 out of 197 reviews" "
Rating 8 - Good. 58 out of 197 reviews" "
Rating 6 - Okay. 20 out of 197 reviews" "
Rating 4 - Poor. 7 out of 197 reviews" "
Rating 2 - Terrible. 6 out of 197 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

JANNICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2024

10/10 Excellent

Hien

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hosting.
Stayed 1 night in Jul 2024

10/10 Excellent

Tak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff deserved 10⭐️ they were always attentive and taking care of our needs. We stayed in a double bed room and the size was good. The pressure from the shower was very nice. There is a very popular restaurant next to the hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! Fast check in, friendly staff. One street away from the night market.
Stayed 2 nights in May 2024

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and spacious room
Staff were extremely helpful and accommodating, the hotel location was perfect walking distance to all attractions, restaurants and shops. I stayed in the deluxe room which was super spacious and room was clean and tidy everyday. Our bathroom looked a little tired and we had to wait for the hot water after each person showered for 15mins for the boiler which was a little pain after a long day, was informed our room was connected to a old boiler vs other room would not have this problem.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old town location, great hotel
Very central location in old town, we had Queen suite room with (tiny) balcony but decent sized room with big sofa, very comfortable, aircon a bit noisy, but great short stay in the heart of Hanoi.
Stayed 1 night in Mar 2024

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I read a review about ant infestation and cramped shower conditions after I already booked the hotel. When we entered, it was okay, reception was pretty, but rooms very run down. Bathtub broken and plastered up. Daughter put her suitcase in the cupboard to find dozens of ants crawling over it later. That night we found, while charging devices, ants everywhere on our bedside table. Hardly got any sleep from paranoia. The next morning, saw more ants behind kettle and on another table. Cramped rooms and inconveniently high bathtub. Extremely low shower head. I booked here for 4 nights but forfeited the 3 nights and checked out. Staff apologetic, it's not their fault but this hotel is nothing like the picture. Extremely run down and way below my humble expectations. Would absolutely not recommend.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024

8/10 Good

Diane

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Charming hotel, grear staff
The best thing sbout this hotel was the staff, especially Lincoln, the manager, who helped us make a date change though it was difficult to do. The front desk staff were very conscientious as well. If you need anything, just ask. Liked the breakfast, especially the fruit, yogurt, and a few Vietnamese dishes. The bathroom was not well designed. The toilet paper roll was unreachable from the toilet. The shower was hard to adjust as it was far from the entry and you couldnt adjust the temperature from the outside. Imagine that the water coming out of the faucet is hot and you didn’t know. Your feet would get scalded!
Stayed 4 nights in Feb 2024

10/10 Excellent

Elaneelyn

Liked: Cleanliness, staff & service
The staff were great! The place is old but clean. I would stay again
Stayed 1 night in Feb 2024

8/10 Good

Zoran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel for 6 nights in the family connecting suite. The rooms were equipped with all the essentials for our stay. We were pleased with the friendliness of staff (especially Jase at reception). Breakfast buffet was a great way to start off each morning. Location is extremely central.
Stayed 4 nights in Dec 2023

10/10 Excellent

Haldane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so helpful and went above and beyond to be of service. Excellent stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Thanh Tuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time returning to Vietnam to join my family after 8 years. I didn't expect much from a low budget hotel, but I think this is one of the good value hotels with quality beyond expectations. Located on a centre of old quater, near the walking street, but not blocked on weekends, the street outside is very noisy but inside the hotel at night it is very quiet. Friendly and attentive staff, even calling in the middle of the night to ask for more bottled water is still provided. The room is a bit small, but with such a good room price, it is impossible to have a spacious room in old quater hotel, I understand, but still very clean and comfortable. I don't understand why there are still customers who are not satisfied, for me it's good, highly recommended.
Stayed 1 night in Dec 2023

2/10 Terrible

Stephanie, Riverside

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a size of a closet. The pictures shown on Expedia was falsely advertised. It didn’t look anywhere like the pictures. The hotel was very outdated. When we asked them for things such as extra towels, we called them twice & they never brought it to us. The hotel also had a certain stench to it. The surrounding area of the hotel was in the middle of old quarter which was a very busy & unsafe to walk around.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and comfortable. The area is wonderful - very lively - but the room was still nice and quiet. Helpful and friendly staff!
Stayed 2 nights in Oct 2023

8/10 Good

Wei Ni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again!
Hotel was comfortable and clean. Very centralised location in the old quarter. Breakfast have good variety of choices. Great service from hotel manager and staff.
Stayed 3 nights in May 2023

10/10 Excellent

Kante

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in old quarter lovely staffs amazing breakfast I loved spa here. Trips booked with Travel Desk at hotel with value for money. Great
Stayed 1 night in Apr 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here. very central hotel book tours Halong, Ninhbinh with them ms Anna arrange everything make trips so easy and valuable. Thanks Flora Centre Hotel Team
Stayed 1 night in Apr 2023

8/10 Good

Zach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, great location for tourist, good receptionists. But the Room services was improper. They keep opening the locked door every morning asking if it need cleaning. Even when I put signing do not disturb.
Stayed 5 nights in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Location is great. Very close to Hoan Kiem Lake. Must visit Hanoi on a weekend, as the roads leading to the lake are traffic-free. I am pleased with the family room layout and size. Checkin was smooth. Facilities like Functional gym and sauna were good. Breakfast spread is fair. Cleanliness of the room however could be better. Small ants were crawling the tea/ coffee table. One of the nights I discovered the bath towel provided has stains on it. Otherwise, everything else is fair for the price.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Property conditions & facilities
Room-Small and cosy for 2 pax. Don’t expect as big as the picture shows. Is camera effect. Sound proofing of room- can’t hear any noise from bustling activities outside but able to hear noise/sound coming from room corridor. Facilities-Will have water supply cut problem on and off due to the water pipe. This problem will also affect the other hotels in other part of old quarter. Breakfast-Overall not so bad.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Like: Breakfast is good; Bathroom water is big. Location is accessible to many places. Dislike: There is frequent water supply cut in the bathroom resulting unable to brush teeth and shower. It is frustrating especially you wanted to take shower at the end of day when going back hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

KennethLee, Las Vegas NV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed 3 nights, friendly staff, clean comfortable room, great breakfast, perfect location of Hoan Kiem area. Can't ask for more. Extremely satisfied.
Stayed 3 nights in Nov 2019