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Oriental Suites Hotel & Spa

4.0 star property

Photo gallery for Oriental Suites Hotel & Spa

Royal Suites, big balcony | Terrace/patio
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium bedding, pillow-top beds, minibar, in-room safe
Point of interest
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
58 Hang Dao Str, Hoan Kiem District, Hanoi, 100000
  • Hanoi Old Town Night Market
    ‪1 min walk‬
  • Ta Hien Street
    ‪3 min walk‬
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪39 min drive‬

Room options

View all photos for Junior Suite, City View

City view

Junior Suite, City View

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Royal Suite, 2 Bedrooms, Courtyard View

Terrace/patio

Royal Suite, 2 Bedrooms, Courtyard View

  • 80 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Royal Suites, big balcony

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suites, big balcony

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Balcony

Junior Room, Balcony | City view

Junior Room, Balcony

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Premium bedding, pillow-top beds, minibar, in-room safe

Superior Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Connecting Rooms, City View (Oriental)

City view

Family Suite, Connecting Rooms, City View (Oriental)

  • 55 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 25 sq m
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Room

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (3447)
The price is AU$132
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Hanoi Royal Palace Hotel 2

About the area

Hanoi

A stay at Oriental Suites Hotel & Spa places you in the heart of Hanoi, within a 5-minute walk of Hoan Kiem Lake and Thang Long Water Puppet Theatre. .This spa hotel is 0.3 mi (0.5 km) from Dong Xuan Market and 0.4 mi (0.7 km) from Quan Chuong Gate.

What's nearby

  • Hoan Kiem Lake - 3 min walk
  • Thang Long Water Puppet Theatre - 4 min walk
  • Dong Xuan Market - 6 min walk
  • St. Joseph's Cathedral of Hanoi - 8 min walk
  • Hanoi Opera House - 18 min walk

Getting around

  • Hanoi Long Bien Station - 11 min walk
  • Noi Bai Intl. Airport (HAN) - 39 min drive

Restaurants

  • ‪King roti - ‬3 min walk
  • ‪Bancông Cafe & Restaurant - ‬2 min walk
  • ‪Bia Ả Đào - The Peachy Craft Beer Pub - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪MẸT Vietnamese Restaurant & Vegetarian Met 2 - ‬1 min walk

About this property

Oriental Suites Hotel & Spa

Art Deco Hanoi hotel in Old Quarter with a full-service spa
Oriental Suites Hotel & Spa offers 40 accommodations with fireplaces and minibars. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Treat yourself to a stay in one of the 40 guestrooms, featuring fireplaces and LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include phones, as well as safes and minibars.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. This Art Deco hotel also features complimentary wireless internet access, concierge services, and a television in a common area. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Stop by Romance for lunch, dinner, or brunch, where this restaurant specializes in Vietnamese cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Romance - This restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10 AM: USD 10 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Romance

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Hardwood flooring in room
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Fireplace
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
4 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 19 per room (one way)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Early check-in is available for groups that reserve 5 rooms or more.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

Property is also known as

Serenade Hanoi
Serenade Hotel
Serenade Hotel Hanoi
Oriental Suite Hotel Hanoi
Oriental Suite Hotel
Oriental Suite Hanoi
Oriental Suite
Oriental Suite Hotel Spa
Oriental Suites Hotel Spa
Oriental Suites & Spa Hanoi
Oriental Suites Hotel & Spa Hotel
Oriental Suites Hotel & Spa Hanoi
Oriental Suites Hotel & Spa Hotel Hanoi

Oriental Suites Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 716 out of 1002 reviews
Rating 8 - Good. 218 out of 1002 reviews
Rating 6 - Okay. 42 out of 1002 reviews
Rating 4 - Poor. 15 out of 1002 reviews
Rating 2 - Terrible. 11 out of 1002 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

M

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is not a 4 star hotel. This is at best a 2 or 3 star hotel. I didn’t have a problem with the lack of luxury. However, the rooms are non-smoking and we could smell cigarette smoke in our room during our whole stay of 1 day. The cigarette smell was so bad especially when we turned on the AC. We told the staff about this issue and all they did was spray the room and give us an air purifier but that didn’t help at all. My husband and I get bad headaches from cigarette smoke and it was horrible to stay in the room with that smell. I booked the suite which was about $130 per night, for that much money we deserved way better service. Also this hotel is in the middle of old quarter so lots of noise at night. I recommend to book a hotel outside the old quarter near the lake, the prices are better and you get better hotels. It’s better to live on the outskirts and take a taxi to old quarter to explore. Breakfast was mediocre. This place gets 1 star. Worst hotel experience I’ve had in my Asia travels.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities, room comfort
Another great stay
The staff is always great..third time staying at location. The location of property is right where you would want to be close to everything
Stayed 9 nights in Nov 2024

6/10 Okay

Kyanta

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Didnt receive any VIP upgrade or anything as advertised, was imposed a $30 late check out even though it would have been an entitlement, rain shower was broken, aircon was not at 19deg, door was spoilt so it was inconvenient to get in and out as I have to wait for the staff. The staff was apologetic I was okay but the manager attitude was like "oh yes late check out is chargeable" so I declined.
Stayed 1 night in Nov 2024

10/10 Excellent

mackenzie

Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Russell

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Very central hotel, needs a little work
Whilst the staff were very helpful and quick to double check administration errors, the room needs a bit of TLC. It smelt of stale smoke (which I suspect is the result of smoke wafting in from outside) the bed was hard, and the shower design was not very good for anyone with mobility problems. However we were happy with our co-joined rooms for our kids, was neat and spacious, and the hotel followed up quickly when our room key wasn't working. Location was great, extremely central.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super solid hotel in great location
Clean hotel in excellent location in Old Quarter. Breakfast was large and included. Staff was always super nice.
Stayed 3 nights in Oct 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in the old town
Good place to stay in the old town. Stayed there twice and would recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Radka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel in the city center, quiet and walkable.
Stayed 1 night in Oct 2024

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, property conditions & facilities
location great! safe area fantastic shower clean and comfortable bed ac good
Stayed 2 nights in Oct 2024

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is roomy and clean. Staff are excellent and helpful.
Stayed 6 nights in Oct 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in the old city centre
It was a great stay just for one night near the Hanoi night walking street. Would recommend based on location.
Stayed 1 night in Oct 2024

10/10 Excellent

ying

Stayed 6 nights in Oct 2024

10/10 Excellent

Kaitlin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 3 nights in Sep 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location and service, nice people.
The manager and team give excellent service from top to bottom. Front desk super friendly and helpful. Good Spa, housekeeping, breakfast - everything was great.
Stayed 6 nights in Oct 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I just had a fantastic stay at the Oriental Suites Hotel and Spa for ten days. The hotel is located in the old quarter and we were able to explore the old quarter and the french quarter on foot. We used the spa and had massages, body scrubs and facials. Fantastic service and exceptionally reasonably priced. The staff are exceptional. Nothing was too much trouble. The hotel has a travel desk which we used to organise a walking street food tour, train street and a cruises in Ha Long bay. All excursions were well organised and Ha Long bay on the ambassador signature cruise was a highlight of our trip. The staff had recommendations for eating and shopping and always greated us like we were old friends when we returned to the hotel. I simply cannot say enough good things about all the staff in this hotel. Incredibly pleasant, helpful, well-mannered and friendly. We cannot wait to return!
Stayed 9 nights in Sep 2024

10/10 Excellent

adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were amazing here. The breakfast was just perfect. The hotel was in the Old Qtr- in a great position. We will stay again. Thank you Oriental Adam & Karen
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this hotel were brilliant. We had an issue with the air conditioning in our room and they resolved it so quickly. The location is also fantastic. We’d stay here again for sure!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Guillermo

Stayed 1 night in Sep 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oriental Suites is a very fine hotel with excellent staff, nice rooms, good spa treatments and a perfect location. EVERYTHING is at a walkable distance.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brandon, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oriental suites provided an exceptional experience in old town Hanoi. The suite with balcony was very spacious and was a great place to take a break from the crowded old town streets. We arrived just before typhoon Yagi and after cancelling some plans decided to wait out the storm in Hanoi. All the staff was friendly and went above and beyond to keep our stay comfortable despite the stress of the incomming storm .
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2024

2/10 Terrible

mark

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We made a booking with the concierge to go to Cat Ba Island, and on the day we were to travel we found that a super typhoon was heading directly for Cat Ba Island, so I enquired if it would make sense to cancel the trip. She informed me that it was not a big deal, and just to go ahead. On the three hour bus ride to Cat Ba we found out that the Island would be shut down for multiple days and we would not be able to return as scheduled. The net is we had to turn right back around the next morning in order to get off the island. Also, there was at least a 40 percent surcharge on the tickets she booked.
Stayed 3 nights in Sep 2024