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Splendid Star Grand Hotel & Spa

4.0 star property

Photo gallery for Splendid Star Grand Hotel & Spa

Family Room, 2 Queen Beds, City View
Reception
Daily buffet breakfast (USD 4 per person)
Body treatments, body wraps, body scrubs, facials
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service

Explore the area

Map
No. 14 Tho Xuong Lane, Au Trieu str, Hoan Kiem District, Hanoi, 8443
  • St. Joseph's Cathedral of Hanoi
    ‪1 min walk‬
  • Hoan Kiem Lake
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Balcony, City View

  • City view
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 22 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room, 2 Single Beds

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Twin Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, City View

Family Suite, Multiple Beds, City View

Family Suite, Multiple Beds, City View

  • City view
  • 36.4 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Honeymoon Room, 1 Queen Bed

Honeymoon Room, 1 Queen Bed

Honeymoon Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double or Twin Room

Pillow-top beds, minibar, in-room safe, individually decorated

Standard Double or Twin Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Superior Double Room, 1 Queen Bed

Pillow-top beds, minibar, in-room safe, individually decorated

Superior Double Room, 1 Queen Bed

  • 18 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 1 Double 1 Single Bed and 1 Sofa, City View

Suite, 1 Double 1 Single Bed and 1 Sofa, City View

Suite, 1 Double 1 Single Bed and 1 Sofa, City View

  • City view
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Family Room, 2 Queen Beds, City View

Family Room, 2 Queen Beds, City View

Family Room, 2 Queen Beds, City View

  • City view
  • 38 sq m
  • Sleeps 5
  • 2 Queen Beds

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About the area

Hanoi

With a stay at Splendid Star Grand Hotel & Spa, you'll be centrally located in Hanoi, steps from St. Joseph's Cathedral of Hanoi and 7 minutes by foot from Hoan Kiem Lake. .This spa hotel is 0.5 mi (0.7 km) from Hanoi Old Town Night Market and 0.5 mi (0.8 km) from Thang Long Water Puppet Theatre.

What's nearby

  • St. Joseph's Cathedral of Hanoi - 1 min walk - 0.1 km
  • Hoan Kiem Lake - 7 min walk - 0.7 km
  • Hanoi Old Town Night Market - 9 min walk - 0.8 km
  • Thang Long Water Puppet Theatre - 10 min walk - 0.9 km
  • Hanoi Opera House - 15 min walk - 1.3 km

Getting around

  • Hanoi Railway Station - 16 min walk
  • Noi Bai Intl. Airport (HAN) - 46 min drive

Restaurants

  • ‪Âu Lac Family Restaurant - ‬1 min walk
  • ‪Pasteur Street Brewing Company - ‬1 min walk
  • ‪Phở Ấu Triệu - ‬1 min walk
  • ‪La Place - ‬1 min walk
  • ‪Song Thu Vietnamese Coffee & Tea - ‬1 min walk

About this property

Splendid Star Grand Hotel & Spa

Art Deco hotel with a full-service spa connected to a shopping center in Hanoi
Splendid Star Grand Hotel & Spa offers 28 air-conditioned accommodations with washers/dryers and minibars. These individually decorated and furnished accommodations have separate sitting areas. Beds feature pillowtop mattresses. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 28 individually decorated guestrooms, featuring minibars and LCD televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. Additional features at this Art Deco hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Splendid Star Grand Hotel & Spa has a restaurant serving breakfast only.
24-hour room service is available.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Secured parking on site (USD 300,000 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 4 for adults and USD 3 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa

Family friendly

  • Babysitting (surcharge)
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Coworking space

Outdoors

  • Barbecue grill

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 350000.0 per day

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 4 for adults and USD 3 for children
  • Airport shuttle fee: USD 18 per vehicle (one-way)
  • Secured self parking fee: USD 300000 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Grand Hotel Splendid
Splendid Star
Splendid Star Grand
Splendid Star Grand Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel Hanoi
Splendid Star Hotel
Star Grand Hotel
Star Hotel Splendid
Star Splendid Hotel
Splendid Star & Spa Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel & Spa Hotel
Splendid Star Grand Hotel & Spa Hanoi
Splendid Star Grand Hotel & Spa Hotel Hanoi

Splendid Star Grand Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 619 out of 969 reviews
Rating 8 - Good. 199 out of 969 reviews
Rating 6 - Okay. 80 out of 969 reviews
Rating 4 - Poor. 35 out of 969 reviews
Rating 2 - Terrible. 36 out of 969 reviews

8.8/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Becky

Stayed 2 nights in Jan 2025

8/10 Good

Jenimar, KUALA LUMPUR

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay.
Stayed 5 nights in Dec 2024

6/10 Okay

Kenneth

Stayed 1 night in Jan 2025

4/10 Poor

Kenneth

Liked: Cleanliness
Disliked: Staff & service
In general, we had a great experience at The Splendid Grand Hotel. The rooms, particularly the bathroom was a bit dated with 2nd rate painting facelift painting. The Front Desk staff were all very friendly and helpful, in particular Kimmie who had great knowledge with the day tours. The breakfast buffet was excellent with very good variety with fresh fruit, and a mix of western and Vietnamese options. Now for the more serious problem. My daughters brand new pearl earrings were stolen from her unlocked backpack in her locked room. After turning her room upside down and looking in every crack or hole in the room, we reported the theft to the Manager who immediately stated that in 25 years, he has never seen staff steal from guests. Unfortunately, my daughter discovered the theft as she was packing for our Check out, meaning that calling Police was not a probable option. The hotel manager simply said sorry and hoped that we find it when we got home. Needless to say, we did not find them. My daughter was excited with her purchase and did not want to wear it whilst in Vietnam and wanted to save it for a special occasion when she got back home so she knew that when it was missing, that it had been stolen The hotel's handling was akin to sweeping it under a rug .
Stayed 9 nights in Dec 2024

6/10 Okay

Cam

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Ok

It was old but ok. The only bad thing was the toilet leaked and was not given enough towels
Stayed 3 nights in Dec 2024

2/10 Terrible

Iris

Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible place

Staff was friendly but either unable to help or unavailable.
Stayed 2 nights in Dec 2024

8/10 Good

Minal

Travelled with family
Liked: Cleanliness, staff & service
Cute little hotel in old quarter - note it is not 4 star standard more like a 3 star hotel however the staff were amazingly helpful and friendly and made our stay very special. We were after big rooms and good location and that is exactly what we got so we were very happy. Even booking tours with the hotel was easy, reliable and reasonably priced.

10/10 Excellent

Zak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort

A little pushy

On arrival a little overwhelmed as tired from travelling but hotel staff very insisting on trying to sell me tours. I know they may of meant well but was tired and just wanted to go to room to relax but they kept on with the hard sell.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rufino

Stayed 1 night in Nov 2024

10/10 Excellent

narayan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at Splendid is what makes it a special place. Customer service was five star and could be compared to some of the top end hotels of the world. In fact, better than most five stars hotels that I have stayed in like the JW Marriott and Taj. Fantastic location in the old quarter. The rooms are nice and roomy but the bathroom was not as nice one would get in a four star hotel. Overall package and the price point makes it a very compelling choice
Stayed 4 nights in Nov 2024

10/10 Excellent

Jamal

Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful from booking through to our departure. They made our stay very comfortable. The hotel was located close to everything and spa services were convenient and easily accessible. Brian was a great help throughout!
Stayed 8 nights in Nov 2024

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mr Dong was brilliant when arriving and checking out. Stagg very helpful!

8/10 Good

Gidion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is tucked in a small alley. This hotel is rated 4 star hotel on the website but in my opinion it should be rated as 3 stars.
Stayed 4 nights in Oct 2024

10/10 Excellent

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, nice people (everyone!) great position Brian and kimmie were super ! Will be back again!
Stayed 1 night in Nov 2024

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay fantastic Hotel convenient location staff very helpful and knowledgeable and very helpful when my sister was sick with medication
Stayed 2 nights in Nov 2024

10/10 Excellent

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, Mr Dong booked our Ha Giang loop tour for us and it was absolutely incredible. He went out of his way to make our trip memorable, he is a great asset to this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hai, Yorba Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and friendly staff. Very good value for the price.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was an amazing start to our trip to Vietnam. The hotel was in an excellent location, near to the St. Joseph Cathedral and only a short walk from the old quarter. Really big rooms, clean and wonderful staff. Good selection at breakfast with food cooked to order. Best thing was the staff. They were so nice and super helpful. Mr Dong helped us not only during our stay in Hanoi but helped book our trip to Halong Bay and even our onwards travel from the city!
Stayed 1 night in Oct 2024

10/10 Excellent

Dong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, located near St Joseph's Cathedral in the heart of Hanoi. Vibrant street life all around and just a short walk to the central lake and many markets. The staff are wonderful - Kimmie, Rose and all the rest. They could not be more organised, friendly, helpful. Our room was very comfortable with a great view. The cleaners popped in every day, always spotlessly clean. And the restaurant breakfast was the best in Hanoi. Just delicious, great variety and beautifully presented. It goes without saying that we will be staying here again. Mr Ding were really nice and professional and organized the rip to Ninh Binh and Halong Bay with resonable price and good qualities
Stayed 1 night in Oct 2024

10/10 Excellent

kyle

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024