2/10 Terrible
Carla
Travelled with family
13 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the course of a 4night stay we had to change rooms 4 times, including 3 times at check in, due to faulty fire alarm, thermostat, toilet and TVs. No phones in rooms unless requested. Housekeeping didn't clean rooms properly or at all. Curtains falling off the rods, wall paper peeling in bathroom, no lighting at hotel entry, no visible staff at front desk at night. Took multiple requests to get things looked at, due to apparent lack of communication between shifts. Last straw was returning to room at 9pm on final night of our stay to find nothing had been cleaned & being told housekeeping would be told the next morning. Meanwhile I had stripped the beds in the morning to help them, so we had nowhere to sleep. We were told that Management would be told of our horrible experience and would reach out to us. Not surprisingly, no one has contacted us. If we could have found another place to stay, we would have checked out early, but it was Christmas week and rooms were hard to find. Overall, the worst hotel experience we've ever had. To top it off, I got sick the day we checked out. Maybe mold in the hotel?
Carla
Stayed 4 nights in Dec 2024