2/10 Terrible
April
Travelled with family
2 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in for a long stay while waiting on a home closing based on the reviews.
$200 deposit is taken at time of check in.
The second night I called the front desk because a strobe light over the pool was flashing in our room, she told me to shut the curtain. Which, it obviously was. Her being so rude about it, I have a brain injury and it does cause seizures, made the staff feel totally unapproachable . Our drain didn’t drain, our shower only had a half glass so water got everywhere when you shower, such a fall risk. Laundry facilities weren’t working, game room was closed, AND construction workers entered my room while I was sleeping with the do not disturb sign on the door. When that happened I had enough and asked to check out early.
I was told yes that night by the employee and by the manager. The following morning the lady tried to help me get my refund for over an hour, Expedia called and tried to help. The manager was unavailable and I was told she would call me. She never did. She refunded my money and then charged my card again!! With me already checked out. Upon further investigation of my account, they charged my card a total of four times and my 12 day stay at $82.00 a night turned into almost $4000. It’s fraud, plain and simple. When I went back in for my money they pretended like they never said they could refund my money. Horrible people.
April
Stayed 23 nights in Aug 2025