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This was a wonderful hotel… BUT, the pictures on Expedia were NOT ACCURATE. It did not have a bed as pictured and it did not have a bath or onsen. We enjoyed the stay but were disappointed about the way it was presented.

From check-in to check-out the staff was courteous and took care of our needs. They have a restaurant on one of the floors, along with a coffee bar and bakery near front desk reception. They also have a roof top bar and other amenities. We definitely took advantage of the laundry which was super easy and convenient. The front desk were English-speaking friendly and also knew how to speak Japanese which made our unexpected situation handled smoothly. We tried to ship a parcel back home at a nearby post office thinking it would arrive by the time we returned to the States. Instead we got a message from Nohga Hotel that the parcel had some challenges and got sent back to post office and alerted the hotel. That’s when one of the staff members, Moe (pronounced “Mo-Aye”) contacted me and coordinated the logistics with the post office where we could get our parcel back on the right foot. She took the time to get the specifics and make extra efforts to ensure our package was going to ship properly. We definitely appreciated all her efforts and professionalism because we were already back home and felt helpless. This is why we love Japan, the staff and people are very willing to help out as long as you can be professional, open-minded, and respectful. If it was any other country this package would’ve have been a loss. Thank you Moe and Nohga Hotel for having the best people at your hotel. Something like this will definitely go far and we will return to thank you for the help!

Family with 3 teenaged boys. The bedroom had 2 full sized beds. The boys slept in the mat sleeping area. Not a lot of room in either room for luggage but the living room and dining area gave us ample space to spread out. The shower was great. We paid to use the spa twice and that was nice. Location was beyond perfect. It was close to everything. We stayed in four different hotels on this trip and this was by far everyone’s favorite space.

Super clean!

Loved this place! Enough room for the 3 of us. Beds were huge and comfortable. Heating worked great. Fridge, microwave, small kitchen, and washing machine was provided. Would recommend anyone to stay here!!!

This hotel with its interior architecture and lighting design had a very post modern/futuristic, Ex Machina vibe. Which I loved! The staff were great. And I was very happy with my one bedroom unit. The amenity of the public bath was the highlight of my stay. I couldn't wait to go every morning and see the mini zen garden with sun shining through the sky light. As that was the focal point because the public bath was usally dark with low dimmed sconce lights. Will love to stay in the other Granbell hotels in other prefecture's of Japan in the future!