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Grand Mercure Apartments Magnetic Island

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Mercure Apartments Magnetic Island

Exterior
4 outdoor pools, pool umbrellas, pool loungers
Exterior
3 Bedroom 2 Bathroom Ocean Front Apartment | View from room
4 outdoor pools, pool umbrellas, pool loungers

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Gym
  • Washer
  • Free WiFi
  • Parking included

Explore the area

Map
146 Sooning Street, Nelly Bay, QLD, 4819
  • Magnetic Island National Park
    6 min walk
  • Massage on Magnetic
    16 min walk
  • Nelly Bay Beach
    17 min walk
  • Townsville, QLD (TSV)
    62 min drive

Room options

View all photos for 1 Bedroom Resort View Apartment

1 Bedroom Resort View Apartment | View from room

1 Bedroom Resort View Apartment

  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Resort view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 2 Bedroom 2 Bathroom Ocean Front Apartment

Premium bedding, pillow-top beds, individually decorated

2 Bedroom 2 Bathroom Ocean Front Apartment

  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom 2 Bathroom Resort View Apartment

Full-sized fridge, microwave, oven, stovetop

2 Bedroom 2 Bathroom Resort View Apartment

  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Resort view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 3 Bedroom 2 Bathroom Ocean View Apartment

3 Bedroom 2 Bathroom Ocean View Apartment

3 Bedroom 2 Bathroom Ocean View Apartment

  • 150 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 1 Bedroom Ocean View Apartment

Premium bedding, pillow-top beds, individually decorated

1 Bedroom Ocean View Apartment

  • 30 sq m
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for 3 Bedroom 2 Bathroom Ocean Front Apartment

3 Bedroom 2 Bathroom Ocean Front Apartment | View from room

3 Bedroom 2 Bathroom Ocean Front Apartment

  • 150 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sea view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for 2 Bedroom 2 Bathroom Ocean View Apartment

Premium bedding, pillow-top beds, individually decorated

2 Bedroom 2 Bathroom Ocean View Apartment

  • 60 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Room

Ardo

Pool
Spa
Parking included
Free WiFi
4.8 out of 5, Exceptional, (95)
The price is AU$378
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Ardo

About the area

Nelly Bay

When you stay at Grand Mercure Apartments Magnetic Island in Nelly Bay, you'll be on the waterfront, within a 5-minute drive of Magnetic Island National Park and Massage on Magnetic. .This luxury aparthotel is 0.9 mi (1.4 km) from Nelly Bay Beach and 1.1 mi (1.8 km) from Nelly Bay Habitat Reserve.
View more Aparthotels in Nelly BayOpens in a new window

What's nearby

  • Magnetic Island National Park - 6 min walk
  • Nelly Bay Beach - 17 min walk
  • Alma Bay - 3 min drive
  • Horseshoe Bay Beach - 11 min drive
  • Magnetic Island Ferry Terminal - 34 min drive

Getting around

  • Townsville Station - 52 min drive
  • Townsville, QLD (TSV) - 64 min drive

Restaurants

  • ‪Scallywags Cafe - ‬8 min walk
  • ‪Adele's Cafe - ‬8 min drive
  • ‪Rock Wallabies - ‬3 min drive
  • ‪SOS - Stuffed on Seafood - ‬4 min walk
  • ‪Boardwalk Restaurant and Bar - ‬6 min walk

About this property

Grand Mercure Apartments Magnetic Island

Luxury aparthotel with 4 outdoor pools and a fitness center
Grand Mercure Apartments Magnetic Island offers 124 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to furnished balconies. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 50-inch flat-screen televisions come with digital channels. Additionally, rooms include espresso makers and irons/ironing boards. Housekeeping is provided weekly.

4 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 124 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies. 50-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.
Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. Additional features at this aparthotel include a living plant wall, tour/ticket assistance, and a picnic area.
Featured amenities include a business center, multilingual staff, and luggage storage. A ferry terminal shuttle is provided at no charge (available 24 hours), and free self parking is available onsite.

Languages

English

Property amenities

Pool/Spa

  • 4 outdoor pools
  • Fence around the pool
  • Sunloungers
  • Umbrellas
  • A hot tub

Internet

  • Free Wi-Fi, with a speed of 25+ Mbps

Parking and transport

  • Free secured, covered self-parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free ferry terminal shuttle
  • Car not required
  • On-site car hire

Family friendly

  • Cots (infant beds): AUD 10 per night
  • Pool gate

Kitchen

  • Fridge (full size)
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Espresso maker
  • Electric kettle
  • Toaster
  • Cookware/dishes/utensils

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Bed sheets provided
  • Pillow-top mattress
  • Rollaway/extra beds: AUD 50.0 per night

Bathrooms

  • Designer toiletries
  • Soap
  • Toilet paper
  • Shampoo
  • Hairdryer
  • Towels provided

Living spaces

  • Living room
  • Dining room

Entertainment

  • 50-inch flat-screen TV with digital service
  • DVD player

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Fully fenced
  • Barbecue
  • Garden
  • Picnic area
  • Outdoor furniture
  • Outdoor entertainment area

Laundry

  • Washer/dryer
  • Laundry facilities
  • Laundry detergent

Work spaces

  • meeting rooms
  • Business centre
  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 120
  • Soundproofing
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Multilingual staff
  • Local maps
  • Iron/ironing board
  • Luggage storage
  • Safe at front desk
  • Banquet hall
  • Living plant wall
  • Champagne service

Location highlights

  • Near the ocean
  • Near the sea
  • On the waterfront
  • Near the boardwalk
  • Near the bay

Things to do

  • Fitness centre
  • Nature reserve
  • Mountain biking nearby
  • Marina nearby
  • Mountain climbing nearby
  • Fishing nearby
  • Boat tours nearby
  • Canoeing nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated that there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Outdoor lighting

General

  • 124 rooms
  • 5 floors
  • 5 buildings
  • Built in 2008
  • Traditional architecture

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open Monday - Saturday (8:00 AM - 6:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside reception hours can check-in through the night service phone located beside the reception door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50.0 per night
Cribs (infant beds) are available for AUD 10 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way), (from 2 to 12 years old)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Grand Mercure Apartments Magnetic Island
Grand Mercure Magnetic Island
Magnetic Island Grand Mercure
Accor Grand Mercure Apartments Hotel Magnetic Island
Mantra One Bright Point Hotel
Grand Mercure Apartments Magnetic Island Apartment
Grand Mercure Apartments
Grand Mercure Apartments Magnetic Island Apartment Nelly Bay
Grand Mercure Apartments Magnetic Island Nelly Bay
Mercure s Magnetic Nelly
Mercure Apartments Magnetic
Grand Mercure Apartments Magnetic Island Nelly Bay
Grand Mercure Apartments Magnetic Island Aparthotel
Grand Mercure Apartments Magnetic Island Aparthotel Nelly Bay

Grand Mercure Apartments Magnetic Island Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 138 out of 285 reviews" "
Rating 8 - Good. 88 out of 285 reviews" "
Rating 6 - Okay. 40 out of 285 reviews" "
Rating 4 - Poor. 16 out of 285 reviews" "
Rating 2 - Terrible. 3 out of 285 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, room comfort
The property was tired and dirty. Walls and furniture were stained and the floors had spills on them.
Stayed 3 nights in Sep 2024

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2024

6/10 Okay

Heather

Travelled with partner
The property was in an ideal position to explore Nelly Bay, the marina and other areas of Magnetic Island. Unfortunately we found the apartment not as clean or as modern as we would have liked. The apartment definitely needs some maintenance and a good clean.
Stayed 9 nights in Sep 2024

8/10 Good

Joseph

The seaview was more like palm tree view
Stayed 4 nights in Sep 2024

4/10 Poor

Kelsey

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The apartment we stayed in was definitely not a 4-star standard, barely a 3-star to be honest. The room seemed like it hadn't been cleaned for months, floors were dirty, dust everywhere, hair in the showers. The decor was dated and cheap. The carpet looks like it hasn't been updated since the apartments first opened and that the cheapest carpet was chosen in the first place. We really expected more quality and cleanliness for the price that we paid. The pictures online are very deceiving. I can understand general wear and tear, but the wear and tear in this apartment has not been taken care of since it was established. Blinds were dirty with tears in them and rust all over the rolling mechanisms. Mirrors were rusted and chipped from the edges. I wouldn't stay here again, and I wouldn't recommend friends and family to stay either. Very disappointing for what was meant to be an enjoyable wedding anniversary weekend.
Stayed 2 nights in Sep 2024

8/10 Good

phillip

Liked: Cleanliness, amenities, room comfort
great location walkable from ferry, buses, car hire and retail. very clean, good, secure free parking, good views, 3 pools. local rock wallabies appear at dusk seeking feeding - care to feed the correct foods. great accommodation.
Stayed 4 nights in Sep 2024

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff. Excellent rooms. Excellent location
Stayed 2 nights in Aug 2024

8/10 Good

Justin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Beautiful views.I liked the spa,except bubbles don't last so be prepared to get out alot to repress the button.Tv has foxtel plus all entertainment apps but you cannot use unless u have membership. Bedrooms windows have terrible cheap blinds.Electric stoves are annoying but that is a personal viewpoint. Dishwasher and oven missing numbers and directions because of ocean salt, so u have to guess temperatures etc. Beds are average with cheap sheets.Great to have washer and dryer.The saving grace to this hotel was your employee's, the two receptionists and 2 girls in particular I met named naomi and Dounia who guided me regarding a wifi box available at reception and spent time answering questions about restaurants and things to do on the island, near the end of our conversation i realised they had already finshed work so they were helping me in their own time. Thank you Mercure for hiring such a wonderful and kind human beings in Naomi and Dounia .
Stayed 3 nights in Aug 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view and the sound of the ocean was wonderful.
Stayed 1 night in Aug 2024

10/10 Excellent

Justin

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Ursula

Liked: Amenities, property conditions & facilities
The staff were wonderful as my room wasn't cleaned too well but they sorted out the issue with nofuss whatsoever.
Stayed 3 nights in Aug 2024

10/10 Excellent

BRONWYN

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a great apartment. Two bed non water view, however we did have water since we over looked the ferry area which was fine as not noisy. The apartment was large and spacious, extremely clean and comfortable. Staff were great also. Thanks
Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay here and the fact that we could choose between 4 swimming pools on location and rock wallabys are always around to watch, we really enjoyed our time. The unit was a great base for our family.
Stayed 4 nights in Aug 2024

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had no issues what so ever thought the room was great and very roomy for the price. Staff very helpful.
Stayed 2 nights in Aug 2024

8/10 Good

Fiona

Liked: Cleanliness
Stayed 3 nights in Aug 2024

6/10 Okay

Sharon

Disliked: Cleanliness
individually owned properties. pictures did not reflect the apartment offered. substandard cleaning. very ordinary furnishings. awful sweat stained / soiled linen. leaking toilet. broken door…. However great staff and new management who will hopefully address issues…feel catfished and ripped off…
Stayed 3 nights in Aug 2024

6/10 Okay

Graham

Short stay on Magnetic Island
Apartment was ok. Layout and space is good. Well equipped. TVs and remotes were really poor . WiFi was absolutely awful. Cleanliness was average , floor needed a good clean. Position in resort was great, close to port for the ferry and the bus connections.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, spacious apartment, walking distance from the ferry, bus terminal, supermarket, car hire and cafes/restaurants. Couldn’t find any faults
Stayed 2 nights in Jul 2024

10/10 Excellent

Stacey

Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2024

4/10 Poor

Monique

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed with this property. For the amount you pay per night and the reputation of the mecure, i will not be staying here again, nor would i recommend it. We stayed in a 2 bedroom apartment, which was advertised as an ocean view. We were situated behind the pool and spa, so we had a view of that instead. Faults with the accommodation. My biggest issue was that that room didnt lock. The area where you enter the back patio, the gate didnt shut competely, so it wasnt lockable. And then the lock on the door to the actual apartment has shutters next to it which you can stick your hand through and open the lock on the inside of the door, from the outside. The floors were wet when we first walked in. The main shower was mouldy. There was what I am assuming to be food splatter all over both the bedroom walls. The spa was very low in water so you basically sat with half of your body exposed and the jets are on a timer for 5 minutes so you have to get out and turn the bubbles back on every 5 minutes.
Stayed 2 nights in Jun 2024

10/10 Excellent

Jodi

Travelled with family
It doesn’t get much better. New management have worked hard to regain their reputation and have succeeded in my opinion. Better than we expected, the room was immaculate and we felt like we were home. Friendly receptionist made us feel welcomed from the second we arrived and I can’t say enough to thank them for an amazing stay. Well done.
Stayed 3 nights in Jun 2024

4/10 Poor

Stephanie

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Great location. Spacious unit and well appointed. BUT on a very warm and humid weekend, the air-conditioner was broken and offered no relief. We were given a pedestal fan (no ceiling fans in the unit) which offered only mild relief. Management suggested many other properties did not use a/c (though lots of a/c were heard) and to open up the windows and doors which were all unscreened. We expressed concern about bugs but we were told that on Maggie Is there are very few. We tried all windows and doors open, and the bugs came in in force. A disappointment as we had southern visitors staying elsewhere and we couldn’t invite them to have dinner with us as it was so hot in the unit.
Stayed 3 nights in Apr 2023

6/10 Okay

Ray

Travelled with partner
Disliked: Property conditions & facilities
The room was small and the Airco rooming was extremely bad. Terrible mostly smell in room and dampness on ceiling and floor (slippery and dangerous. Roller blind fell down and was jammed the entire stay, blocking view. Carpet dirty and stained. Didn’t like shower over bath. Not enough utensils in kitchen. Didn’t like high chairs (stools) over dining table. Pool had missing tiles and surrounding tiles needed cleaning. Garbage smell near entry. Ceiling in bathroom needed pairing. Wouldn’t recommend and certainly wouldn’t book there again.
Stayed 4 nights in Jan 2023