4/10 Poor
Verified traveller
Travelled with partner
11 Feb 2019
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had booked early enough and explained that we would arrive late in the evening. This has been confirmed. unfortunatly the room we had asked for was not available although we had requested for it and it had also been confirmed. As we arrived there was supposidly only one room available and this was on the ground floor beside the service room. The window did´nt close, no way to lock it oer night.The toilet was filthy., there was no handle to turn the shower on. The room was very noisy as it was close to the street. in the early morning we were awakened through loud people having also their breakfast next to our room.There was no coat hangers sothat we had to put our clothes on our luggage,. altogether the room was very small.
We had already been last year at this hotel and were very satisfied, this was the reason why we booked it again. This year the staff and night or day receptionists just ignored our request and although they had keys open for other rooms that the "bottom one", they stayed ignoring and didn´t even apologize. As we had booked two nights, we managed to get the requested room next day and ths was what we knew and expected.
Breakfast buffet is included and even with powder coffee and milk, it is fair enough , with banana and water melon, unless residents do not fill their pocket with it for their day trip..
Verified traveller
Stayed 2 nights in Feb 2019