All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
They did not take my bags to the room for 2 hours abd then I carry them personally right under thier nose which made them think that that post my bags. Major security bridge.
Everything and everybody service was excellent except for our dinner at Scappi was overcooked and cold and the service was below what is expected from a restaurant of that class and price. Also, we had asked for a quiet room and were assigned a room whete there was a lot of traffic noise.
Wonderful one night stay. Wish it was longer. The executive room was superb and beautiful with wonderful views over Izmir bay. The facilities are excellent as are the staff, smiley and happy.
Will definitely return.
Thank you all
It is an amazing property with excellent facilities especially breakfast and the pool was fantastic. Mr Firat from reception was very friendly and breakfast restaurant reception team was friendly. Also young housekeepers were very polite.The only thing we were surprised and a little disappointed was the lack of eye contact and smiles. Most of the team were very serious and avoiding eye contact or small talk. They do not even let you pass first if you cross through a tight space. I think they need a refresher training for Hospitality & Customer Satisfaction.
Great location, rooms are modern and still in good condition. The reception and lobby interior requires refurb. The bar and cafe is a bit slow and understaffed. The outdoor pool is nice and well maintained. There are cafes and restaurants around the hotel.