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Tru by Hilton Jackson, MI

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Tru by Hilton Jackson, MI

Reception
Exterior
Lobby
Room, 2 Queen Beds, Accessible, Bathtub
Pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pet-friendly
  • Laundry
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

Map
2401 Shirley Dr, Jackson, MI, 49202
  • Jackson Crossing Mall
    3 min drive
  • Art 634
    5 min drive
  • Keeley Park
    5 min drive
  • Jackson, MI (JXN-Reynolds Field)
    6 min drive

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Jackson NW - Airport Road, an IHG Hotel

Pool
Kids pool
Parking included
Free WiFi
4.3 out of 5, Excellent, (515)
The price is AU$186
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Holiday Inn Jackson NW - Airport Road, an IHG Hotel

About the area

Jackson

Located in Jackson, Tru by Hilton Jackson, MI is within a 5-minute drive of Jackson Crossing Mall and R.A. Greene Park. .This hotel is 1.9 mi (3.1 km) from Lions Park and 2.1 mi (3.3 km) from Rod Mills Park.

What's nearby

  • Art 634 - 5 min drive
  • Michigan Theatre of Jackson - 5 min drive
  • JAX 60 - 6 min drive
  • Henry Ford Allegiance Health - 7 min drive
  • Cascade Falls - 8 min drive

Getting around

  • Jackson Station - 5 min drive
  • Detroit Metropolitan Wayne County Airport (DTW) - 63 min drive

Restaurants

  • ‪Starbucks - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Culver's - ‬4 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Panda Express - ‬3 min drive

About this property

Tru by Hilton Jackson, MI

Hotel in Jackson with free breakfast and a 24-hour fitness center
Tru by Hilton Jackson, MI offers 93 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access is available. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Enjoy the recreation opportunities such as a 24-hour fitness center or make use of other amenities including complimentary wireless internet access.
Grab a bite from the grocery/convenience store serving guests of Tru by Hilton Jackson, MI. A complimentary buffet breakfast is served daily from 6:00 AM to 9:00 AM.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM–9:00 AM
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Phone accessibility kit
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Jackson MI Hotel
Tru Hilton Jackson MI
Tru by Hilton Jackson, MI Hotel
Tru by Hilton Jackson, MI Jackson
Tru by Hilton Jackson, MI Hotel Jackson

Tru by Hilton Jackson, MI Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 499 out of 812 reviews" "
Rating 8 - Good. 191 out of 812 reviews" "
Rating 6 - Okay. 62 out of 812 reviews" "
Rating 4 - Poor. 30 out of 812 reviews" "
Rating 2 - Terrible. 30 out of 812 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Clean quiet
Stayed 1 night in Sep 2024

8/10 Good

Robyn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Sep 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Sep 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Only thing is low water pressure in the shower
Stayed 1 night in Sep 2024

10/10 Excellent

Christa

Stayed 1 night in Sep 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Pavel

Stayed 1 night in Sep 2024

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility but not great morning breakfast. Food not refilled and staff not happy to do so.
Stayed 2 nights in Sep 2024

4/10 Poor

Lluvia, Bloomfield hills

My room wasn’t ready till 4 pm los I had 2 room and the shades were not working on both rooms .,
Stayed 1 night in Sep 2024

8/10 Good

Michael, Las Vegas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, comfortable property close to several restaurants
Stayed 1 night in Sep 2024

6/10 Okay

Brittani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to check in at 3:30. Check in started at 3:00. We waited a half hour and still were unable to get to our room because it was not ready. They had a shortage of housekeeping staff. They put our name on a waitlist along with many others who were waiting for a clean room. We finally left to go to our event and came back at midnight to check in. Our room was clean. All of the staff we encountered were very nice and helpful. However, it was very disappointing that we could not check in when we wanted to.
Stayed 1 night in Aug 2024

10/10 Excellent

George

Stayed 4 nights in Aug 2024

4/10 Poor

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff working the front desk were friendly and helpful, but the person doing the breakfast was pretty bad. She would not restock the food. 2 out of 3 days I specifically had to ask for even butter because there was none. There was no oatmeal 2 out of 3 days. One day it was an hour before breakfast was suppose to close, I ask for more boiled eggs. She told me No. The only other option was biscuiis and gravy which looked awful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Dennis

Stayed 1 night in Aug 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Super nice staff!
Stayed 1 night in Aug 2024

10/10 Excellent

Chandler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast options could definitely be better but other than that it was great.
Stayed 1 night in Aug 2024

10/10 Excellent

N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Aug 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Liked that the room did not have carpet. Would have given it 5 stars if the shower was cleaner & they had fresh fruit at the breakfast.
Stayed 1 night in Aug 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, comfortable beds
Stayed 1 night in Aug 2024

8/10 Good

Loryn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and very clean.
Stayed 1 night in Aug 2024