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Marriott Jacksonville Downtown

4.0 star property

Photo gallery for Marriott Jacksonville Downtown

Lobby
Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe
Beach
Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Pet-friendly
  • Breakfast available
  • Air conditioning

Explore the area

Map
245 Water St, Jacksonville, FL, 32202
  • Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Florida Theatre
    ‪11 min walk‬
  • Prime F. Osborn III Convention Center
    ‪11 min walk‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

  • 34 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View, Corner

  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Club Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Hyatt Regency Jacksonville

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1188)
The price is AU$366
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Hyatt Regency Jacksonville

About the area

Jacksonville

With a stay at Marriott Jacksonville Downtown, you'll be centrally located in Jacksonville, steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Museum of Contemporary Art Jacksonville. .This hotel is 0.6 mi (1 km) from Florida Theatre.

What's nearby

  • Times-Union Center for the Performing Arts - 1 min walk
  • Florida Theatre - 11 min walk
  • Prime F. Osborn III Convention Center - 11 min walk
  • VyStar Veterans Memorial Arena - 3 min drive
  • EverBank Stadium - 4 min drive

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 10 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪Jacoby Symphony Hall - ‬1 min walk
  • ‪Rojas Pizza - ‬5 min walk
  • ‪River Club - ‬6 min walk
  • ‪Jim & Jan Moran Theater - ‬1 min walk
  • ‪Urban Grind Coffee Company - ‬6 min walk

About this property

Marriott Jacksonville Downtown

Riverwalk hotel with a 24-hour fitness center and a 24-hour business center
Marriott Jacksonville Downtown offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 354 guestrooms featuring LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Be sure to enjoy recreational amenities including an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
For lunch or dinner, stop by JBar, a bar/lounge that specializes in American cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Full breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Jacksonville? This hotel has 12972 square feet (1205 square meters) of space consisting of a conference center and 9 meeting rooms. RV/bus/truck parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
JBar - This bar specializes in American cuisine and serves lunch and dinner.
Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: USD 15-25 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • JBar
  • Juliettes Bistro

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12972 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Garden
  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Lift
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Digital channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 24 2025 to July 1 2025 (dates subject to change):
  • Dining venue(s)
The property will be renovating from February 4 2025 to July 1 2025 (completion date subject to change). The following areas are affected:
  • Guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 75 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 50 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Children under 12 years old are not allowed in the fitness facility without adult supervision

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Marriott Jacksonville Downtown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 533 out of 1005 reviews
Rating 8 - Good. 210 out of 1005 reviews
Rating 6 - Okay. 121 out of 1005 reviews
Rating 4 - Poor. 65 out of 1005 reviews
Rating 2 - Terrible. 76 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kirenia

Stayed 1 night in Nov 2024

10/10 Excellent

Dannielle

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in Nov 2024

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok.
Stayed 1 night in Nov 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two things: 1) no grab bars to get in/out of the tub. I’m 79 years old and having something to hold onto offers a lot of security. 2) on Sunday morning the elevators were not working for some reason. People were using steps down to the ground floor but that door was locked! Up two flights to an open door. Had there been an emergency it would have proved to be very serious. You need your evacuation routes clearly marked.
Stayed 2 nights in Nov 2024

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was a bit outdated, but very clean
Stayed 1 night in Nov 2024

6/10 Okay

Colette

Liked: Cleanliness
Disliked: Staff & service
Ordered drinks at the bar around 11:30pm. It took a while to get the drinks.(served in plastic cups)After a few sips the lights were all turned on and we told we needed to leave because they were closing. A "cup" of wine was $17. Had I known it was that much, I wouldn't have got it especially being told we needed to leave. I had a bottle of wine in my room that I could've drank if I knew we couldn't stay at the bar to drink what we ordered.
Stayed 1 night in Nov 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The parking is horrendous. Have to valet even if you are checking in and going out. There is a parking lot right there that is less expensive and no valet tip.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
What’s up
Stayed 3 nights in Nov 2024

10/10 Excellent

Scarlett

Stayed 1 night in Oct 2024

10/10 Excellent

Adrian

Stayed 1 night in Oct 2024

4/10 Poor

Sungeun

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I stay there..the staff is very friendly and informative
Stayed 4 nights in Nov 2024

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Oct 2024

6/10 Okay

Nicolas J

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Jovann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No microwave in room, parking not included but very clean and nice view of city, late checkout is nice
Stayed 1 night in Oct 2024

10/10 Excellent

Clive

Stayed 2 nights in Sep 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, online check in made it so easy and quick. Great facility, very clean and friendly staff. Large rooms and very comfortable beds!
Stayed 2 nights in Nov 2024

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great room and convenient location downtown. Staff very helpful
Stayed 2 nights in Nov 2024

8/10 Good

andrew

Liked: Cleanliness, staff & service, room comfort
The room smelled musty
Stayed 2 nights in Nov 2024

4/10 Poor

Lindsey

Travelled with family
Disliked: Room comfort
Booked a room with 2 double beds. Confirmed this request through email. Checked in to receive a room with a king. Went back to have room changed and was given yet another king bed. My father had to sleep in a chair. Honestly we were just too tired to go back for the 3rd time.
Stayed 1 night in Nov 2024

10/10 Excellent

Bill

Stayed 1 night in Oct 2024

2/10 Terrible

Vernon, The Villages

Charged me additional $232 for valet service because they said I locked keys in car which I did not. Never contacted me to ask if I had additional key. Nobody answers calls or returns my call!
Stayed 2 nights in Oct 2024

6/10 Okay

Bradley

Stayed 1 night in Oct 2024

4/10 Poor

Tim

Disliked: Staff & service, property conditions & facilities
Facility is tired and all of the furniture as well as carpeting look old and drab. Staff were just ok but not very pro-active to guests needs. Some employees wearing blue jeans and sweatshirts. Odd odors in the hallways leading to our room. No exhaust fan in bathroom/shower. Nothing much to see or do nearby the property. Not what we expected from a Marriott.
Stayed 3 nights in Oct 2024

8/10 Good

Joshua

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Showers and rooms outdated, went to restaurant for breakfast and none of the tables were cleaned or cleared off. So i walked away
Stayed 1 night in Oct 2024