2/10 Terrible
April
4 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worst hotel experience ever
Worst hotel I’ve ever stayed at in 45 years! I reserved a room with 2 queen beds and when I arrived was told there were none available, my mom would be spending 1 night with us so we needed the extra bed. They rushed to “clean” a room for us at 11pm. I’ve attached a picture of the mirror in our room that was disgusting. We had no blankets on our beds, when we asked for them we were told there was a shortage of blankets and we had to go to our car and get our own blankets that we use for traveling. Our room smelled like cigarettes the entire 5 days. The room next to us # 251 was adjoined to ours, those people fought and cussed every night. I also suspect that’s where the cigarette smoke came from. When I complained twice, the only resolution offered was for us to switch rooms. On our second morning we tried to take advantage of the complimentary breakfast but there was none “due to a medical emergency” the next morning the biscuits and sausage were burnt almost black. The entire place smelled like chlorine from the pool and the glass door at the entrance was shattered. The employees all look very trashy and unprofessional and they do not care and act like the guests are a bother. We asked multiple times for tp and clean towels and didn’t get them until I finally had to go and stand at the desk until somebody literally handed them to me. Very poor service and dirty hotel, the owners should be ashamed.
April
Stayed 5 nights in Nov 2024