I came from out of state for my aunt’s funeral, not knowing if I had a place to stay I reserved a room. My cousin asked me to stay with her so I went to the hotel to see if I could cancel. It was past check in time but was told it was up to hotel.com to not charge me, hotel.com said it was up to location, even called them and the “manager” took the call in the other room, came back and said he was told i had to pay for a night, totally not true. Shame this Carthage location was so money hungry they charged me even though I didn’t stay, and they had plenty rooms available according to the girl at the front desk. Customer service…. Doesn’t exist